Sainsbury's misprice policy - do they have one?

kittykat500

Anybody know what their policy is?

bikebarbie

Yes :mad:

"At Sainsury's if a customer is too smart to realize that we have overcharged them then we will expect them to give us a full explanation on how they noticed it and then they must return the goods to your nearest store at your own cost both time and travel expenses. Once the refund has been agreed the money will be re-credited on your bank account after long enough for us to make thousand of punds in interest from all the overcharges from all our customers in the UK"

loobyleigh

bikebarbie wrote:

Yes :mad:

"At Sainsury's if a customer is too smart to realize that we have overcharged them thee we will expect them to give us a full explanation on how they noticed it and then they must return the goods to your nearest store at your own cost both time and travel expenses. Once the refund has been agreed the money will be re-credited on your bank account after long enough for us to make thousand of punds in interest from all the overcharges from all our customers in the UK"

i take it ou really love sainsburys refund policy then:rolleyes:

thats nearly as good as tesco:rotfl:

shopaholic1373

bikebarbie wrote:

Yes :mad:

"At Sainsury's if a customer is too smart to realize that we have overcharged them thee we will expect them to give us a full explanation on how they noticed it and then they must return the goods to your nearest store at your own cost both time and travel expenses. Once the refund has been agreed the money will be re-credited on your bank account after long enough for us to make thousand of punds in interest from all the overcharges from all our customers in the UK"

thanks for making me laugh

kittykat500

Sounds about right! Won't be shopping there then.

Peartree

Sainsbury's is the only store where I always, without fail, and invariably check my receipt because they make so many errors, particularly on offers such as BOGOF, etc. A friend of mine is on first name terms with the manager of the local store as she has had to complain so many times. They are also the most incredibly unhelpful when something goes wrong and slippery when you ask them what about a policy on something. If they had a good policy on mistakes and overcharging I'd be rich.

My local store treats customers with utter disdain. There are never enough checkout operators, if there's a query on at the checkout, you're there for hours, etc, etc, etc. The supervisors are completely disinterested and meet even the most polite complaint rudely. And don't get me on to the fact that many of their products are overpriced compared to the exact same product in another supermarket. (How come Asda and Tesco can source, eg, books to retail at £3.92 but Sainsbury can only get them for £4.99 - I'd be sacking that buyer!)To add insult to injury they recently started advertising, in store, cost comparisons to Tesco. We don't have a Tesco in our town!

Sorry, hit a nerve on this one! Unfortunately, Sainsbury is just round the corner for me and the others a bit of a drive a way. To balance with something positive (if I have to) at least it's quite a small store. Don't you find some of the Asda and Tesco superstores a bit exhausting for the 'pint of milk and loaf of bread on the way home from work' type of shops?

Peartree

inspector-gadget_4

A close family member is pretty high up in Sainsburys distribution management, and (as a Tesco shopper) we had a conversation a week before Xmas about the Tesco R&R policy and he confirmed to me that he was VERY keen to have a similar policy up and running at Sainsburys too.

He's really in charge of getting stuff to stores etc, so I'm not sure how much influence he has on this, but it's an interesting insight into their current thinking. He said "... if customers are overcharged, then they deserve a full refund and to keep the products because it's our responsibility to make sure that it doesn't happen ..." or roughly those words.

We can but hope!

Inspector-Gadget

bloaty

I am sure they used to do this.

Have had a full refund in the past but long before I came across this site and only for grocery items.

Not sure when or why they stopped it.

pennypuppy

I would say I am overcharged on 1 out of every 3 shopping expeditions. This is extremely irritating and I always check and get it refunded but it so inconvenient in the first place. Also it annoys me greatly to think that people like my mum (who has trouble seeing receipts) must be getting fleeced on a regular basis.

TeamMCS

Having worked there to quote, "... if customers are overcharged, then they deserve a full refund and to keep the products because it's our responsibility to make sure that it doesn't happen ..."...

You're right in saying the higher management are quite slippery when dealing with any specific requests. however, at least at my store. We try and deal with customers in the more helpful way possible but its painfully obviously they are under staffed and it takes ages to get to checkouts etc..

meggie-lizzie

I bought 2 packs of crumpets, 25% extra free flashed packs, 10 instead of 8. On opening the first pack there was only 8, checked the second pack which was still sealed and it only had 8. I returned the second pack, they duly refunded the pack I had returned, although a bit reluctantly as I didn't have the receipt. So tecnically as they kept the second pack and didn't refund on the first I was still overcharged. No apology just a comment about it "only" being 2 crumpets short! The member of staff said it happens all the time and people don't normally come back to complain, he indicated it is often spotted before merchandise is put on the shelf but they just put it out anyway! Not a wonderful attitude towards customers. Next time I'll go straight to trading standards, well it is only 2 crumpets, and I'm sure they won't be fined, lol!!! Wonder what woud happen if we got to the checkout and said I'm a bit short, but I'll take the goods anyway.