Advice needed on returns policy

lalaberet

Hi there

Bit of a long one here so bear with me!

I bought my son an internet browser for his Nintendo DS for Christmas from play.com. Unfortunately, they do 2 versions, one for the DS Lite and one for the standard DS and I inadvertently ordered the wrong one. Before my son had realised my mistake he'd taken the cellophane wrapping of it.

Play.com won't refund on opened items since they state "Once an item has been removed from its original packaging or it has been used it invalidates our returns policy". I'm assuming that it's within their rights to state this policy but I just wanted to check before attempting to sell it on eBay and re-purchase the correct item.

Any advice anyone?

lalaberet

Sorry - I think I've posted this in the wrong place! I'll try and work out where it should go!

derrick

Try this board, but I would think that they are right, unless the product is faulty as you could have duplicated it

^!£$&

could you maybe sell it on ebay/ amazon marketplace to get your money back or to one of your sons friends??