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does anyone know where to find a template

hi there,
going to join in a bit more on threads but was wondering, I have seen a thread somewhere on here before about ;

i want to send a letter to a debt company who are saying i still owe them money when i have letters saying its settled.
I want it to show as partially settled on my credit report but Cabot financial are stating they want proof from Capquest. I have already sent this twice and they keep saying theyve never received it.

Basically im looking for a way to say to them once and for all, to show it as settled on my file (as promised) or i can report it to (is it OFCOM or Fsa) don't have a clue,

Sorry to ramble, I can't find a way to say what im actually looking for. I know there was a relevant template on here somewhere
many thanks
This discussion has been closed.
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