vsmile.co.uk and vtech.com Games under£10 inc p+p

savagevixen

There was a post on grabbit before christmas about these websites offering a selection of games for half price. Under £10 including delivery. I did add to that thread but it was quite long and I am hoping to alert other shoppers to a possible problem. My order was placed on the 12th DEc and my account debited on the 19th (I think it was those dates) anyway, I had to check my bank online as I had unexpectedly gone slightly overdrawn. vsmile had debited my account AGAIN on 27thDec.
I logged on to the website and there is a message on the contact us page that says they are closed from Dec 23rd -Jan 2nd so I have emailed them. Strange that they are closed yet can withdraw money from my account...
Anyway when I added it to the long thread before, another moneysaver checked his statement and discovered he to had been debited twice.
Worth checking if you ordered!

ladysparklexx

if anyone is stil after vsmile games they are now 5.70 in debenhams sale

code-a-holic

I was the OP of that thread. Its happened to me too. This happened to me once in Wilkonsons. Can happen if there is a fault in their system and they have to re-run transactions. They were processing refunds asap once i had realised. Will be phoning Vtech in the morning to see whats going on.

savagevixen

Just phoned the bank. This took my 2nd account (child benefit!) £2.42 overdrawn. I was immediately charged £35 for the priviledge of them paying vtech a payment I did not authorise and a further £28 will be taken in 4 weeks for my audacity in going overdrawn without their consent.
You could argue I was a little close to the limit (£30), but this account is rarely used and has never ever gone overdrawn.
So my bargain half price games have now cost an extra £63, as I am sure vtech will not pay my charges.

savagevixen

This is not showing on their system as being taken, they have no record of the second debit, so I have had to email my bank statement...