EDF tariff switch issues

reef

Im currently with EDF and after my Online Saver Version 6 ended on 30th June I changed to Fixed Saver v2. Two weeks passed and no confirmation of the change so I called them only to be told they hadnt actually changed me over and I was still on the standard tarriff?

They then assured me that it was their mistake and that I would be placed on Fixed Saver v2 and that it would be backdated to the date I called (which they did have a record of). Fast forward another week and a half and they still havent sent any sort of documentation to confirm Im on the correct tariff. Will I actually recieve anything or do I just wait until my next bill? I really cant be doing with being on hold on their terrible line for over an hour again. Im also on the old 'myaccount' system and never did get a new 12 digit code, so I cant even check online.

Anyone else had a similar experience, apart from the now terrible customer service that is!

gowgowuk

Same here. They promised me I should receive documentation in th epost last week, but nothing yet (2 weeks after switch on the phone)

violetta

... and me. Switched from version 6 to Fixed Saver v2 on 28th June after a 'live' conversation with an adviser and still no confirmation letter as promised on the final screen (took a screenshot).

McKneff

When you ring and go to the automated service and they ask you for a number or something, key in a wrong number, a voice comes up to say that they will put you through to a rep.

Ive always had excellent customer service form EDF and have never been on hold for more than 5 minutes.

backfoot

McKneff wrote: »

When you ring and go to the automated service and they ask you for a number or something, key in a wrong number, a voice comes up to say that they will put you through to a rep.

Ive always had excellent customer service form EDF and have never been on hold for more than 5 minutes.

Tried that didn't work. No difference at all.