Homebase 15% off voucher in Amazon parcel - details wanted please!

On_The_Ball

Hi,

Last week I got a delivery from Amazon which, amongst the usual guff, had a voucher for 15% off at Homebase for the weekend just passed. It said on the front that the offer could be used with any other offer in-store, even discounted stuff.

I went along to buy some sliding wardrobe doors which came to over £300, which the young lad helping me said should qualify for the 15% off spends of over £300 on furniture that weekend - wonderful news, I thought - 30% off! However, the woman at the till (who had said that I couldn't order the doors I wanted as she didn't have a catalogue for the codes and had been all-round unhelpful) said it didn't qualify and just processed (and kept) my 15% voucher.

When I got home, I went on their website and added my purchases to the basket - and blow me down, they qualified for the discount. I e-mailed Customer Services (although I just said about my purchases qualifying for the discount, not my additional voucher) who spoke to the store, who have asked me to go in with my receipt. I'm sure they'll say that whilst my order did qualify, the other discount can't be applied as well - although I'm certain it can.

So, in short, has anyone got one of these vouchers? I really need to be able to tell them what it said so I can claim my discount!

I really hope someone can help.

Thanks!

FelinePrincess

I have a voucher, here is the T&Cs...
1. To qualify for the 15% discount, all purchases must be made in a single transaction at any homebase store. The 15% discount will be deducted when the voucher is presented to the hb cashier at the time of making payment. Only the original voucher will be accepted.
2. This 15% discount is not valid against purchases made on homebase.co.uk, over the telephone, on 10% and 15% discount days or preview evenings, or in connections with concessions inc bedstore & more within any hb store.
3. This discount cannot be used on any store managers locally price reduced items, delivery charges, gift vouchers, installation, "we'll do it for you" services, replacement cover, all hire station tool hire or managers specials. Only one voucher an be used per purchase an cannot be used in conjunction with any other promotional voucher or coupon or with hb or argos staff discount card.
4. This vouchers remains property of hb ltd and is valid for a single use only, it cannot be exchanged for cash or gift vouchers, is not transferable, is not for resale and cannot be sold on the internet. Nominal value 0.0001p.
5. Please bring your till receipts if there is any need to return or refund an item. The amount of refund is limited to the final amount paid for the item taking into account the discount given. Additionally, if there is any free item given as part of the transaction the free item must be returned. This does not affect your statutory rights.
6. Homebase reserve the right to withdraw, alter, or decline this offer without prior notice.
7. For full nectar terms and conditions please visit nectar.com. Please note nectar is not available through hb republic of ireland stores.

Unfortunately looks like it's not valid..

On_The_Ball

Wow, thank you very much for that!

That doesn't look too promising for me - does the text on the front suggest I could have a chance? I was sure there was something....