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What to do next? Advice appreciated

Hi

Long story... On a dmp with cccs and owe £9200 still from an £18 k loan with santander.

They never respond to any of my queries or complaints, it's like I don't exist.

I am currently filling out a complaint to FOS as they won't explain the charges they keep adding.

They haven't sold debt on because, according to the girl on the phone, I have been paying such a lot towards it each month they're better keeping it inhouse.

My circumstances have got worse and I can only afford £13 per month compared to £201 I have been paying for the last 3 years.

I wrote to them as a ditch attempt to offer £4000 as full and final settlement as my godfather said he'd help out if that was the end of the matter.

I just got a letter from Westcott - first response ever - saying that they refuse my offer and that santander have no obligation to accept anything less than the full amount.

What should I do next?
I s there any point in offering again?
Should I wait until debt is sold on before offering again?

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