Where Do you Stand On Returns ??

joe2cool

Hi I bought a CRT Monitor over the w/e from a local shop, & my wife decided it was too big, how does one stand for a full refund, now its been out of the box ?
Thought I'd check before I ring, too late now will have to be Monday !

Appreciate any help

Thx

s@sha

Hi,

The law states that shops are not obliged to give a refund if you are returning an item, regardless of whether it is still in its packaging, unless it is faulty.

Simply changing your mind doesn't entitle you to a refund, although in practice most shops do offer refunds if the item is returned unused, because they know it is good customer service.

Therefore it really depends on the shop you got it from as to whether they will refund.

mjk_2

Some places will exchange for another product even if they won't actually give a refund. All depends on company policy.

System

I read on teletext yesterday that M & S are changing their refund policy after 50 years. They used to accept returns no matter when it was bought now they won't refund if it was bought more than 30 days before.

joe2cool

Hi guys replies appreciated, I took back to local PC Shop.......full refund no quibbles

Poppy9

Great local service. Go on give them a mention.