Advice please on a comp win

MISHEL02

I recived a telephone call last wed to say I had won a meet and greet with JLS, as you can imagine I was in shock and didnt take in any of the important details, I was sure the lady said on sat at the metro arena. Anyway i got off the phone and jumped around a lot and checked the web to see which comp I had entered. I found out that JLS were at the arean on Thursday and not sat as I thought. So I rang the lady back and it went to her voicemail so I left a message. After an hour had passed I rang again and again left a message. I then rang the main switchboard and was told that only this lady could help me so left another messgae. No one had got back to me and it was now Thursday morning so i rang again and still no answer so i left another message. Then I emailed them and no reply. By this time I was quite upset as it was too short notice to ask my friends as the prize was for 6. I rang again and again was told that only this lady could help me and I explained the concert was tonight they said she would def ring back and she never did. Now the concert has been and gone ive still not heard from her so what should i do? Do i just leave it and put it down to experience or should I complain

Treacle1983

I'd complain - you prob won't get a meet and greet but maybe some signed goodies or something instead

weenireeni

def complain, sounds poorly organised! have you managed to find the comp on here, and the t's and c's??

oddies

yes complain, hope you get it sorted

MISHEL02

Thanks guys I complain in the morning yeah I found the comp it was a metro radio one but no t&cs

diesel06

aw so sorry you never got your prize. Hope now you got back in touch with them they try to sort something out to make it up to you.

stacey2kids

thats really really bad i would complain if not right to a magazine fight for rights kinds thing and see if they can help its so sad hen things like this happen x

dawnylou

It's so sad when companies don't follow through with their prizes.

I was also let down by BRMB as I won 2 twenty20 tickets and they never came. I emailed them and the email bounced and started a discussion on the facebook page with no response, but someone on here said to me that this often happens unfortunately

I really feel for you and I do hope that they make it up to you somehow. x

zoold

Hi sorry to hear about your bad experience.

Do you know which comp it was from as then you may be able to contact someone else about the whole thing?

I found this

https://forums.moneysavingexpert.com/discussion/3300302

and this

https://forums.moneysavingexpert.com/discussion/3315360

Best advice would be to work out where the win was from. GL.