Currys aftersales

Kiernan809

Bought a TV from currys last week (Received Saturday). Received 10% discount from RSA - sale price £869, my price £782.

Sale price has since dropped to £799 turning my supposed 10% discount into 2.15%

I gave them a call after looking for Currys price promise and finding only pointer towards the 'Currys contract of confidence' - which from what I can tell, doesn't exist.

I explained that although I still paid less than the current sales price, I was disappointed that my discount was now being undermined and the rude woman on the other end of the phone (who didn't have any idea what the contract of confidence was) told me that

My discount has expired
I should be happy that I paid less than is being offered.
There is nothing she can do to reduce the price

Am I being entirely unreasonable here? Should I accept that I have saved £17 (not the £86 that I originally thought) and move forward?

The woman I spoke to refused to point me to any written details on this matter and her only response was that I could email if I didn't want to take her word for it.

I must admit that although I saved money I am still feeling slightly aggreived.

Anybody have any response on this matter? Feel free to call me a greedy so-and-so.

mountainofdebt

Kiernan809 wrote:

Should I accept that I have saved £17 (not the £86 that I originally thought) and move forward?

Yes. Life is too short to get worked up about this.

Save your energy for bigger and more important battles.

BargainMad_3

It's only human to want the best possible deal - we all do. I recently bought an item from Currys and it went down the next day. It's annoying but I just reminded myself that at the time I placed the order I was "happy in the moment" and thought I was getting the best deal.

In your case it's best not to hanker after the 10% discount on the £799 price because it could not be legitimately achieved. The best deal you could get today would be £799 less 5% because the 10% RSA code is no longer valid during the sale. So today's best price would be £759 compared to the £782 you paid.

So in reality you have paid £23 over the best discount price......look at it that you paid the £23 as "premium" to get it in time for Christmas in the same way that some holidays are more expensive from one week to the next.

I have done share deals where the price changes in a second and the result can be several hundred pounds against me - I shudder everytime but it's just a case of reconciling yourself to the fact that "perfect timing" rarely happens! We just do what we think is best at that moment in time.