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Scottish Power not honouring 'no termination fee' promise
Like many others affected by the price increases, I received an email from Scottish Power saying.....
"If you notify us that you wish to cancel your agreement before 1st August 2011 and we receive a request for your supply from another supplier within 15 working days, we will not apply the price increase or the cancellation fee for your product"
I called them shortly after I arranged a switch to EDF and I am certain EDF made contact with SP prior to 15 days expiring as I got a letter from SP within 2 weeks (14 days).
Today I got the usual 'begging' call from SP, however the sales rep informed I will be charged the £50 cancellation fee!!!!!!!
I am very angry, aside from the price increase a had no gripe with SP, until now :mad:
"If you notify us that you wish to cancel your agreement before 1st August 2011 and we receive a request for your supply from another supplier within 15 working days, we will not apply the price increase or the cancellation fee for your product"
I called them shortly after I arranged a switch to EDF and I am certain EDF made contact with SP prior to 15 days expiring as I got a letter from SP within 2 weeks (14 days).
Today I got the usual 'begging' call from SP, however the sales rep informed I will be charged the £50 cancellation fee!!!!!!!
I am very angry, aside from the price increase a had no gripe with SP, until now :mad:
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Hi Airframe,
Sorry to hear about the problems you are having.
If you wish I can have a look at this for you, please e-mail me at [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL]
Kind regards
Graeme @ ScottishPower“Official Company Representative
I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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