“I’ll discount it for the fault, but then you can’t return it for other faults.” 7 July 2011 at 10:15AM in Martin's blogs & appearances & MoneySavingExpert in the news 4 replies 1.7K views

Former_MSE_Lee

This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.



Read Martin's "I’ll discount it for the fault, but then you can’t return it for other faults" Blog.


Please click 'post reply' to discuss below.

Reaper

If the store offers terms over and above your consumer rights (eg full cash refund if you simply change your mind about wanting it, not because there is anything wrong with it) then I see no reason why they can't withdraw these as they see fit. As far as I can see they would be perfectly entitled to withdraw them from discounted faulty goods.

Only the statutory rights cannot be withdrawn. Perhaps this is the source of confusion for those working in stores.

dazza.mk

Reaper wrote: »

If the store offers terms over and above your consumer rights (eg full cash refund if you simply change your mind about wanting it, not because there is anything wrong with it) then I see no reason why they can't withdraw these as they see fit. As far as I can see they would be perfectly entitled to withdraw them from discounted faulty goods.

Only the statutory rights cannot be withdrawn. Perhaps this is the source of confusion for those working in stores.

They could, as long as the consumer is adequately informed at the point of purchase that the item is excluded from their xyz guarantee (store terms)

Mobeer

"If you accept a discount for a specific fault, then it’s just that fault you can’t return it for"

I thought this was still true regardless of the first condition you applied, as in if you are told about a specific fault and buy the item anyway at the original price, then "it’s just that fault you can’t return it for". You seem to suggest that if the buyer refuses a discount, then the item can be returned on the basis of the fault that the buyer was informed about before purchase?

Premier_2

Mobeer wrote: »

"If you accept a discount for a specific fault, then it’s just that fault you can’t return it for"

I thought this was still true regardless of the first condition you applied, as in if you are told about a specific fault and buy the item anyway at the original price, then "it’s just that fault you can’t return it for". You seem to suggest that if the buyer refuses a discount, then the item can be returned on the basis of the fault that the buyer was informed about before purchase?

I expect that MSE Martin was assuming that no MSE'er would ever pay full price for a known fault item.

This article essentially explains the differing rights between known faults and non-known faults at point of sale.