what the hells going on with my electric are eon really that useless

kujaku_2

im with eon have been for years and always with a prepayment meter
for 18 months or so theyve been sending me bills the last being for for £870 odd quid on a prepayment meter
i phoned them and asked them why as its a prepayment meter
after me telling them this for god knows how many months and phoning them and complaining to them and being told on numerous occasions that a new meter would be installed and never was

finally they have come and fitted a new meter
they said there was a problem with the meter so then finally came and changed the meter for a brand new one finally after 18 months maybe more of me complaining

and ive gone from putting £25 a week in mid winter to putting £45 a week in at this time of year

since the new meter went in on 14th of june ive put in £125 and i live in a 3 bedroom house with gas for heating and cooking there is no way i could use this much electric not even if i left everything on 24 hours a day

i keep phoning them and all theytell me is the old meter was undercharging and the new one is correct yet theyve had me on 4 different tarriffs on a prepayment meter when i think i should be on 1 tariff and still im on economy 7 and i dont have it
when i last phoned the woman supervisor said do i leave my telly on stand by
like this would use all that electric :rotfl::rotfl::rotfl:

they are absolutely useless and im currently switching to british gas
for my electric who advised me after meter readings i gave them from my new meter
i should be using no more that £20 a week at this time of year and not the £45 /£50 im currently putting in since the new meter was installed
i asked for a refund from eon and was offered a poultry £5 for the economy 7 tariff that is on the meter


im a disabled terminally ill man in constant pain and on benefit who has been harrassed by eon and each time i phone them i get told something different another lie by another inept member of there call centre
over the last 3 weeks ive spent longer by the meter than i have with my kids:rotfl:
doing this doing that and none of it works
even going to the same shop each day for 3 days topping up each time after being told by a techie at eon call centre that after the third time it would credit my meter with what was owed and switch the new meter to the correct settings
well it never did so i phoned again and was told this wont happen
then they said i was owed £5
for having economy 7 tariff on my meter
i said what about when i had 4 different tariffs on my meter and the fact that the old meter was down as being read by someone before each bill
yet when the engineer came to change the meter he said there was no way the meter could have been read as there was part of the display missing

just keep getting get told blatant lies by eon
each and every time ive phoned its something different
and the last straw was the fact that the supervisor has tried to insinuate that its because i leave my telly on standby that im noticing the extra costs and that im being charged the correct rate and correct usage
and my reply was how can i be when i have different tariffs on my meter
my mother inlaw has a 4 bedroom house and is only putting in £18 a week ok i have a few more tellies on as i have 4 kids but not to the extent of the amount im slinging in the meter since the meter change

as you can probably tell im not very happy
roll on switch over to british gas but they wont transfer me for another month for some reason saying it can take 6 weeks

does anyone have a link or know how i can complain
as i am going to issue a complaint with the ombudsmen then watchdog :mad:

best get out the candles

spiro

You can not go to the ombudsman until you have raised a formal complaint (in writing) with your supplier and they have had time to investigate the complaint and respond to you. If you and your supplier cant agree on the outcome of the complaint, then and only then can you go to the ombudsman.

dogshome

Hi kujaku - The anger in your post shows which is very understandable, but remember that all your billing is computer produced and untouched by human hand so when c*ck-ups do occur they are a devil to sort out.

With your Pre-pay meter you should have had a statement each year listing the power you had used and and the payments you had made - it is possible for a small debt to build up, but not £870 pounds worth.
But if you have had a demand for this sum then that is what the "Computer" thinks you owe. From other posts on this site it is known for the Computer to think you have a credit meter and issue bills on that basis, whilst ignoring all the payments you have fed into the meter

The chances are that the reason your payments have hiked from £25 a week in Winter to £45/50 in Summer, is that the Computer is trying to collect this £870 debt from each credit you are currently putting into the meter.

Forget phoning Eon's Customer Service Desk, the staff do not have expertise or authority to sort this out - You must WRITE to Eon and head the letter Complaint, asking for for copies of your annual pre-pay statements for the last 3 years, and I'm afraid it's down to you to go through them to disprove this £870 debt.

A secondary question is why with Gas CH, ( and Hot Water?), you have an ECO 7 meter. - These deliver cheap power overnight to heat storage radiators, which you don't appear to have, and a tankfull of Hot water. The down side is that you pay a premium price for all the power you use during the day - It is possible to make it work economically, but only if 30% of your total power use is charged on the Night rate side of the meter.

E.ON_Company_Representative:_Helena

Hi kujaku,

I am sorry that you have received such poor service from us so far, I can also understand why you are so upset about all of this.

spiro and dogshome have given you some good information as always, so thanks guys.

I think the best thing to do here is to either email or write in to the Directors' Office and raise a formal complaint, as you clearly have not got anywhere when calling in.

The will do an investigation in to your account (I would provide the settings from your meter in your communication to get things going).

As there is a debt currently on the account (whether this be correct or not) the switch to British Gas may be blocked.

It would be best to try and get this sorted out before changing supplier to be honest.

What sort of meter was the old meter? was it a token meter?

It could be that the old meter was under collecting, so you didn't pay enough for the amount of energy that you have used and this debt has been set on the new meter, this could be why you are paying so much more in.

But I am only speculating here, as I don't have the full details.

Let me know if I can help you any further.

Helena

kujaku_2

thanks for your replies

the debt is no longer and has been wiped supposedly from my account as they no damned well it was eons mistake and there wasnt a chance on earth that i was going to pay it (yet it still shows on my online account)
they had me down with 2 accounts i was told by one person in the call centre
one a pre payment and the other not
then i got told it was under charging
the old meter was a key meter and the new meter still is a key meter
where i put money on the key if i dont use the electric it stays on the meter and if i used it all then the electric would go off untill i add more money pay as you use
when eon must have been looking at my accounts over the years then a clue is in the billing is it not
after all the bills come out with prepayment emblazed in red across the top of the letter surely bells must have started ringing when i first phoned them years ago asking why i had bills on a prepayment meter

as i said this isnt just a new issue this has been going on for years and each time i got fobbed off with something different

ive informed eon constantly over the years there has been a mistake as i was recieving bills from them with a debit each time and i got told a new meter would be installed on 3 occasions and it never was
it was only when i threatened them with higher powers to be that they got of there a rses and did something

how can i have economy 7 when i dont have storage meters and yet they stil have me on economy 7 tariff
like i said at one stage i had 2 day tariffis and 2 night tariffs which is completely wrong as a prepeyment should be single tariff

ive been told so much rubbish by eon call centre operatives who clearly dont know there elbow from there a rses

if its not on there check list of possibilities they fob you off
with
go to the same shop 3 times adding the same to the key each time stick the key in each day and itll sort your meter out and leave a credit
and when it doesnt happen you get told the same old rubbish they are a newly trained operative 3 times this last week ive been told they were newly trained is no/one in the call centre lomnger than a month
then a supervisor who must have been there that long
tells me its because i may leave a telly on styandby

i would go with the one where i believe they are trying to claw back the money as the old meter was under charging and this is why my charges have escalated

and yes the meter was undercharging but again i told them that the old meter was wafty and was promised a new one on many occasions but it never happened

ive asked many people/households who are with many different suppliers how much electricity they use and what is charged and not one of them has said anything close to what i am now putting in the key meter and one of them has a similar amount of people to myself in the house
but have 3 bedrooms more than me and they still arnt putting in as much

and ill say again all my bills have supposedly been calculated by meter readings taken by someone prior to billing me
this hasnt happened has it
how can a meter be read when the person installing the new one said it was impossible to read the old meter as it has digits missing from the display
so therefore all my readings must have been estimated and we know what happens when they estimate a bill dont we

#eon you are useless
and as far as im concerned the quicker i change to british gas the better when i spoke to british gas about this
the operative couldnt believe what i told her and assured me that a 3 bedroom house could not use that much electricity

like i said if this is how eon treat there disabled customers then they need looking at by the powers to be and i no longer will be a customer of theres
i will be changing my gas from them to another supplier as soon as my electricity is changed
i noticed the first thing british gas did when i enquired about switching was phone me up asking if there was any problems within the family regarding disabilities also sending a letter out again asking this
and she said that i would be prioritised as an urgent customer should any problems arise
now this is the service that a supplier should be giving if they really valued their customers

once again thanyou for the replies

spiro

kujaku wrote: »

how can i have economy 7 when i dont have storage meters and yet they stil have me on economy 7 tariff
like i said at one stage i had 2 day tariffis and 2 night tariffs which is completely wrong as a prepeyment should be single tariff

You can E7 because you meter was previously set to E7 and maybe the property had heaters in the past or a previous occupant thought they would be better off on E7. You will stay on an E7 tariff until such time as you ask them to put you on a single rate tariff.

kujaku_2

hi mate thanks for the reply

this isnt actually correct is it? or is it ?
its not what ive been told by eon reps nor the british gas rep as a prepayment customer

ive been told that as a eon customer when i first signed upto them years ago that as a prepayment meter customer that i should be on a single tariff right from when i first went over to them all those months/years ago
and theyve known for years since the first silly bill came out that i never had e7 as i told them when i queried the bills and when on 3 occasions i was told a new meter would be installed
and would have told them when first signing upto them so they know i have no e7 and should all this time have been on a single prepayment rate not 2 rates or 4 different rates that i am or have been on

and how they can possibly come back to me with a £5 over payment refund £5 credit for the 3 weeks ive been on 2 tariffs since the new meter went in which is 3 weeks
what about the time and all these years of being on sometimes 4 rates and lately 2 rates
i suggest that as i have been on these rates
for all these months /years that they actually owe me money and not the other way round regardless of if the meter has supposedly been under collecting i have still been adding money for rates that i shouldnt be on

my brain is addled with constant back tracking and the covering of mess ups that eon reps have made over the time ive been with them
telling me one thing then another and the best exscuse of all they are freshly trained
not trained enough id say

E.ON_Company_Representative:_Helena

kujaku wrote: »

hi mate thanks for the reply

this isnt actually correct is it? or is it ?
its not what ive been told by eon reps nor the british gas rep as a prepayment customer

ive been told that as a eon customer when i first signed upto them years ago that as a prepayment meter customer that i should be on a single tariff right from when i first went over to them all those months/years ago
and theyve known for years since the first silly bill came out that i never had e7 as i told them when i queried the bills and when on 3 occasions i was told a new meter would be installed
and would have told them when first signing upto them so they know i have no e7 and should all this time have been on a single prepayment rate not 2 rates or 4 different rates that i am or have been on

and how they can possibly come back to me with a £5 over payment refund £5 credit for the 3 weeks ive been on 2 tariffs since the new meter went in which is 3 weeks
what about the time and all these years of being on sometimes 4 rates and lately 2 rates
i suggest that as i have been on these rates
for all these months /years that they actually owe me money and not the other way round regardless of if the meter has supposedly been under collecting i have still been adding money for rates that i shouldnt be on

my brain is addled with constant back tracking and the covering of mess ups that eon reps have made over the time ive been with them
telling me one thing then another and the best exscuse of all they are freshly trained
not trained enough id say

Hi kujaku,

Just to be clear.

With E.ON a customer can have an economy 7 meter and be billed on a one rate tariff, this would need to have been discussed with the customer.

This applies to both credit and pre-payment meters.

Helena