Tesco online - BEWARE

Peter_Kendrick

Just over a week ago I ordered over £100 worth wine from Tesco online. Several days later Tesco rang to say their computers had crashed and thousands had lost their orders. They told us to reorder again on their website and to e-mail them and we would still get the 20% discount that finished on the day we ordered. They also said they would give us £10 for the inconvenience.

We reordered for delivery a day before a big party we organised. The night of the order the website said our order had been CANCELLED! My wife rushed to Sainsbury's before they closed to buy more wine. the order then turned up! They have refunded some money to my credit card but not 20% of the new order. I have complained 3 times by e-mail to online@tesco.com but I have only had an automated response with the usual excuse saying how busy they are. We are left with a load of wine and still waiting a proper refund. Any suggestions what else I can do that doesn't waste more of my time.

horizon

Call them.

Thats what I did today when one of my orders went wrong.

They sorted it out.

Tel no - 08457 225533

IClaudius

Join the club!
My order showed cancelled but miraculously turned up on the day, minus the 25% offer.
That was November, I am STILL waiting for the 25% refund

Numerous phonecalls...

gentlepurr

i too called tesco in the end, about the same problem. they gave me an EXTRA £10, which arrived in the form of a gift card, and have since emailed me to say they are crediting back the balance to my credit card for the amount by which i was overcharged. in the ned, the thing is, they are crediting me back £10 too much, because they have taken the 2nd voucher into account as well, but i'm not complaining, lol, 12 bottles of argentinian shiraz, and 18 bottles of french for £17 , i'll cope with that. probably cost me a fortune in the bloomin 0845 number anyway.

good luck to everyone else trying to sort theirs out,

xx

cleudo

After reading this I checked my own order - surprise surprise - 5 out of the 6 cases I ordered have been mysteriously cancelled today - not only that, but they have re-instated the £5 delivery charge which was free on my over £100 order.

Edit: The nice Tescos man just arrived with my full order woo hoo! in spite of the site saying most of it was cancelled...

TescoEmployee

Peter_Kendrick wrote:

Just over a week ago I ordered over £100 worth wine from Tesco online. Several days later Tesco rang to say their computers had crashed and thousands had lost their orders. They told us to reorder again on their website and to e-mail them and we would still get the 20% discount that finished on the day we ordered. They also said they would give us £10 for the inconvenience.

We reordered for delivery a day before a big party we organised. The night of the order the website said our order had been CANCELLED! My wife rushed to Sainsbury's before they closed to buy more wine. the order then turned up! They have refunded some money to my credit card but not 20% of the new order. I have complained 3 times by e-mail to online@tesco.com but I have only had an automated response with the usual excuse saying how busy they are. We are left with a load of wine and still waiting a proper refund. Any suggestions what else I can do that doesn't waste more of my time.

Try taking the Wine back to your local 'Extra' store - I dealt with a customer a few days ago with the same problem and although we don't usually take back internet wine orders at a Store level if you explain the situation im sure they'll help you and a least give you a refund for the unwanted wine

MissGosh

Peter_Kendrick wrote:

Just over a week ago I ordered over £100 worth wine from Tesco online. Several days later Tesco rang to say their computers had crashed and thousands had lost their orders. They told us to reorder again on their website and to e-mail them and we would still get the 20% discount that finished on the day we ordered. They also said they would give us £10 for the inconvenience.

We reordered for delivery a day before a big party we organised. The night of the order the website said our order had been CANCELLED! My wife rushed to Sainsbury's before they closed to buy more wine. the order then turned up! They have refunded some money to my credit card but not 20% of the new order. I have complained 3 times by e-mail to online@tesco.com but I have only had an automated response with the usual excuse saying how busy they are. We are left with a load of wine and still waiting a proper refund. Any suggestions what else I can do that doesn't waste more of my time.

I volunteer to help limit wastage :cool:
That does suck though, good luck getting things sorted out.

Peter_Kendrick

They gave me a £5 e-coupon which I have to use on my next order and said I could send back unopened boxes................I won't be making another order and I'm going to send the unopened boxes back................thanks for messing me about Tesco.

kronen

Soz to here of all your troubles, I've placed my first ever wine order on the 13th & is not cancelled.
Is the van that delivers it the same as Tesco grocery van? I wont be here on Sat so will ask the kids to look out for it, incase Daddy fulls asleep!

jennake

it happened to me i reorded my wine when the delivery came the discount had not been taken off i rang tesco up and they said they would refund my visa account within 7 days and they did they gave me £46.00 BACK ON MY CARD which was more than the 25% and the £10 credit they said they would give so i ended up getting 36 bottles of wine for £41 with all the discount off well done tesco