Love Film Free Trial - Bad Experience!!

Nichola5678

Just in case anyone was considering signing up to love film I really would advise you didn't!!

I signed up for the free trial which they then wouldn't honour as my code wasnt valid or something, so not only took a months membership fee from my card but more than they were supposed to (£14.99 rather than the usual £9.99).

They then refused to refund the extra £5 but offered to deduct it from my next payment. Fine I think, I probably would have signed up anyway. But did they deduct the difference? Did they buttons!! So after four 30 minute converstations to their call centre trying to explain the situation (over and over and over and over...) and them promising to look into the matter and call back I have heard nothing and am now £15 quid down!!

I am so fustrated I could cry luckily it was on my credit card so I have some hope of claiming it back but (as I really should have known better) if it sounds too good to be true it probably is!!!

Nenen

Hi there
sorry to hear about your bad experience with this company IMHO you'd be well advised to get out now! We suffered similar problems to you :mad: and then when we did sign up (bad move) for over a year we never once received the top three films on our list, usually getting films listed 7th or over! :eek: When we eventually cancelled the contract it took several calls and emails... now we just get constant junk mail trying to get us to rejoin... shame they didn't worry so much about our custom while they had the chance!:rolleyes: