orange broadband, calls and line rental

icookalot4u

Does anyone have any experience with orange home broadband, calls and line rental package and the reliability and customer service that's on offer.
Works out at £21.50 for what i am looking for a month, slightly cheaper than what i get with virgin but a quicker connection and £150 back via quidco?

happy_gardener

I used to be with orange for internet. i had been with them for about 10yrs. Their custimer service is terrible. I mean TERRIBLE. You are put through various menus then you get through to a non-english speaking person...this is in no way disrespectful...but having to repeat things over and over again gets fustrating. Orange had taken 2 DD payments from me without my permission. To make a long story short i am now with SKY for everything>line rental/internet/TV. I was paying with BT for the phone line, orange for the internet and Primus for the calls. I compared this to SKY and not only were they cheaper but i also go the TV package thing and I think it is wonderful. Their customer service is brilliant and once through a short menu you get through to a person who understands you and whatever minor problem you have it can be sorted.

Orange on the other hand was a nightmare and I was glad to see the last of them. They are happy to sell you something but god help you is you have a problem and you phone them up. My advice is to stay clear. But if you do go with them and you get, for example, a modem..keep all the packaging&box etc, as if you decide to move from Orange they want that stuff back and if you have not got it they charge you £100:eek: