Orange Cash Card

Birmz

Hello

I got my orange cash card, i got 5 pound free on it. I just spent it in a local supermarket with chip and pin service.


Any one else got the orange cash card with 5 pound free?

traceyjayne_2

Sorry, but i have not heard of this... please explain what it is and where do I get one.?
Thanks

payless

a few weeks ago orange offered a prepay mastercard with £5 credit ( well actually £10 free credit, less£5 cost)

free money !

not a bad prepay card - but others available

Gracie_1827

Hi just been on the site and I can't see anything about £10 with £5 deduction. Are you sure Orange hasn't added £5 to your phone bill?

Birmz

Gracie_1827 wrote: »

Hi just been on the site and I can't see anything about £10 with £5 deduction. Are you sure Orange hasn't added £5 to your phone bill?

The offer is finished now

https://forums.moneysavingexpert.com/discussion/3273844

I had 5 pound free. it was 10 pound. 5pound for applying and 5 pound in the card.

Victor_Delta

I should think the Orange Cash Card marketing department are rubbing their hands with glee!

bobcoates

I also managed to get one of these and it has the £5 credit on it according to my web account.

Only problem is... I can't get it off!!! Card doesn't appear to work.
Tried to use it yesterday and the terminal in the cafe couldn't even see it.
Anyone else had a similar problem?

Getting customer service doesn't seem that easy, without paying a fortune in punitive phone call charges.
They do say "If you’re with Orange, call us for free on 311", but unless I've misinterpreted the small print, the call is free until someone actually answers, then it's 50p a minute!
Well done Orange, seem to have come up with a marketing inspired new definition of the word "free".

The only "free" way to contact them is by email, which I've done. But you just get an email back saying it can take a couple of days to reply so you may wish to call the premium rate line instead to get help.

Still waiting...

roh999

bobcoates wrote: »

I also managed to get one of these and it has the £5 credit on it according to my web account.

Only problem is... I can't get it off!!! Card doesn't appear to work.
Tried to use it yesterday and the terminal in the cafe couldn't even see it.
Anyone else had a similar problem?

Getting customer service doesn't seem that easy, without paying a fortune in punitive phone call charges.
They do say "If you’re with Orange, call us for free on 311", but unless I've misinterpreted the small print, the call is free until someone actually answers, then it's 50p a minute!
Well done Orange, seem to have come up with a marketing inspired new definition of the word "free".

The only "free" way to contact them is by email, which I've done. But you just get an email back saying it can take a couple of days to reply so you may wish to call the premium rate line instead to get help.

Still waiting...

i got all 4 of mine the same day,have you phoned and activated it? i did it with mine str8 away and went to tescos and used them all no problem,it does sound like you might not have activated it.

bobcoates

roh105 wrote: »

i got all 4 of mine the same day,have you phoned and activated it? i did it with mine str8 away and went to tescos and used them all no problem,it does sound like you might not have activated it.

Er.. thanks but yes I'd activated it. If I hadn't I wouldn't have a PIN number, so going to try and use it would have been a bit pointless.

I've now had a reply from Orange to my email, and they won't reply to my query about why it doesn't work by email "for security reasons".
They suggest I ring their expensive revenue-earning phone number to discuss.

There seems to be a recurring theme here. It's quite clear how they intend to make their money out of this business.

I'm going off Orange Cash by the minute.
Now if I can just get the fiver they've given me off it I can cut the card up and be happy

lpgm

You may want to pick a date just before your card expires and put it in your diary now...

• 7.2 If your Card has been used in the eight weeks prior to the expiry date, we’ll send a new Card free of charge to your registered address.
• 7.3 If your Card has not been used in the eight weeks prior to the expiry date, we’ll send you an e-mail asking whether you would like to renew your Card or instead reclaim the outstanding Available Balance (if any).
• 7.3.1 If you opt to have your Card renewed, you’ll be issued a new Card (fees apply, see paragraph 12).

west_is_best

Ive tried using mine and my husband's cards in tesco and it wont go through..

Is anyone else having the same problem??

Ive tried twice.

Ive activated it etc etc.. but nothing