Clear DWP guide that confirms CSA payments do NOT affect IS

splashproof

Is there a very simple guide clearly written and supplied by the DWP that confirms CSA payments do NOT affect Income Support benefits.

Someone I know has just cancelled their Income Support entitlement (the knock on effect means they have also lost HB), because they're in receipt of £620 per month child support. I cannot convince them that they are not breaking the law and they can legally claim IB as well. Ironically they are now on the breadline.

PreludeForTimeFeelers

It states it quite clearly here, that Child Support doesn't affect what benefits they can claim;
http://www.csa.gov.uk/en/about/faq/on-benefits.asp

splashproof

PreludeForTimeFeelers wrote: »

It states it quite clearly here, that Child Support doesn't affect what benefits they can claim;
http://www.csa.gov.uk/en/about/faq/on-benefits.asp

If possible, I'm looking for a leaflet, similar to those the DWP once posted out . I'm dealing with someone who view's the internet like a magic trick.

It needs to be something tangible , if that makes sense ?

Sensemaya

Print it off...

splashproof

Sensemaya wrote: »

Print it off...

...becomes a printed version of an internet page. Magic thats jumped from a screen to pulped wood.

What I would term, a 'vulnerable person', would feel reassured on a medium they're are use to. i.e an offical DWP leaflet.

Unless of course, all DWP clients are now on the internet ?

skibadee

Try your local Job Centre Plus office.

looby75

tell them to make an appointment to see a Lone Parent Advisor at the job centre (you don't have to be claiming to ask to see one) they will be able to assure her that she is allowed to claim IS/CTC and HB and CTB and keep all child support payments.

splashproof

looby75 wrote: »

tell them to make an appointment to see a Lone Parent Advisor at the job centre (you don't have to be claiming to ask to see one) they will be able to assure her that she is allowed to claim IS/CTC and HB and CTB and keep all child support payments.

I will get that arranged.