Amazon

davidwillcocks

Hi All,

I recently bought a watch as a gift from Amazon... with expdited delivery. The watch failed to turn up and Amazon agreed to refund the item, and informed me that the refund would be applied to my credit card in 10 business days.

On the day I agreed the refund, lo and behold, the item turned up!

I informed Amazon on the same day I would keep the item and that they could recharge my credit card

They have now told me that the recharge will appear in 2 - 3 business days... meaning that they will have my money twice for around 5-6 working days! :mad:

I feel that this is unacceptable business practice - anyone else have any thoughts as to if this is accepatable or not? I've already sent off a ranting email to then for all the good it will do... their ethos of "building the worlds most customer-centric company" is rubbish!

Thanks

David

I_luv_cats

Argos are the same, UNLESS you tell them to put your (card payment) refund on a gift card they will credit your card and debit it on the same day.

Amazon, not sure if they could have offset 'one against the other' having put the refund through earlier.

Dave101t

does this really need a post? 'i have paid for something but they have taken money' so what?

davidwillcocks

This did need a post.... I dont see why a company are allowed to have my cash TWICE at the same time. If I treated my customers like that, I wouldnt have any left...

jenniewb

I agree its wrong, they really could have done better here and given a grace period for the money to arrive back to you before taking it again. But how they will see it is that the money is neither with them or with you (its in transit: just why banks need to take this long to transit money when you could easily have a car drive the distance of the entire UK, a parcel be delivered AND RETURNED or similar, is beyond me).

I do think though that the banks need to sort their ideas out. Its obvious they can do better, this waiting time is madness, there is really no excuse for it at all.