Tesco price change after purchase

snapdogs

I purchased 20 bags of dog food on offer at tesco online last night for £20 they were market at £1 a bag, however tonight I went online to add to my shopping and discovered that they have changed the price to £2 per bag and now I was expected to pay £40 for this order I had paid by credit card. Can they do this? I telephoned tesco only to be told that they had obviously made a mistake with the price and rectified their mistake, to be fair that is not my fault, I have now cancelled the order of dog food, can they legally do that?

thatguy1

it's only ever a 'guide price'

http://www.tesco.com/termsandconditions/termsconditionsGroc.htm?rel=help#Prices

Please note that the prices on our Grocery website are guide prices only. The actual price you pay will be the price charged in store at the time your order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered.

DCFC79

Course they can do it, an error was made and it was rectified

CH27

snapdogs wrote: »

I purchased 20 bags of dog food on offer at tesco online last night for £20 they were market at £1 a bag, however tonight I went online to add to my shopping and discovered that they have changed the price to £2 per bag and now I was expected to pay £40 for this order I had paid by credit card. Can they do this? I telephoned tesco only to be told that they had obviously made a mistake with the price and rectified their mistake, to be fair that is not my fault, I have now cancelled the order of dog food, can they legally do that?

Yes they can. It states quite clearly that they guide prices until the shopping is checked out.

jumblejack

Another reason why I do not buy online anymore.

They have covered themselves with the 'guide price' cop-out clause but how can they justify 100% increase overnight?

It is just another policy nationwide to rake in extra profit from unsuspecting consumers who regularly buy the same products week in week out.

Gggggggr.

geordie_joe

jumblejack wrote: »

Another reason why I do not buy online anymore.

They have covered themselves with the 'guide price' cop-out clause but how can they justify 100% increase overnight?

It is just another policy nationwide to rake in extra profit from unsuspecting consumers who regularly buy the same products week in week out.

Gggggggr.

It works both ways, you can order something at full price then find it is on offer at half price on the day your order is picked.

As for a 100% price rise, we don't know why the items were £1 or why they went up to £2. They may have been on a half price offer which ended, so they've just gone back up to their original price.

Ilona

jumblejack wrote: »

It is just another policy nationwide to rake in extra profit from unsuspecting consumers who regularly buy the same products week in week out.

Gggggggr.

Another reason why you should not buy the same products week in week out. In the case of pet food where the animal prefers a particular brand, you should scout around and only buy it when it is on special offer, at whichever store is running the promotion.

To get the best value for money when food shopping you need to be flexible with your eating habits. If you stick rigidly to eating the same food week in week out it will cost you more. Cherry picking the best buys from a variety of different shops is cost effective if you have the means to get there and they are not spaced too far apart.

I will not shop online because I don't want to be tied to any one supermarket. I get my cat food from the market or any supermarket that has a special offer. I get eggs, coffee and sugar from cheapo discount stores. I get a few items from a discount cash and carry which sells out of date food, perfectly edible. And I shop late at any supermarket to get the whoopsies about to go out of date.

IMO shopping online and having it delivered is usefull for people who have large families, or who live out in the sticks and no means to carry it, or who work full time and haven't time to visit a shop.
Ilona
:xmassign:

on-the-count-of-three

jumblejack wrote: »

Another reason why I do not buy online anymore.

They have covered themselves with the 'guide price' cop-out clause but how can they justify 100% increase overnight?

It is just another policy nationwide to rake in extra profit from unsuspecting consumers who regularly buy the same products week in week out.

Gggggggr.

Errr, the same way every single supermarket adjusts pricing at midnight. If you want something at to-day's price, buy it to-day..simples!;)

The rest of your post doesn't make much sense to me. If people buy exactly the same products week in week out, surely they would notice if the prices suddenly go up, so how can they be unsuspecting? It's the people who vary their shopping surely who will see the variations in prices & perhaps not notice a few pence increase on some items.

mithril_2

Yes, they can.
The explanation is simple:

Under the continental law (most countries) what is on the shelf or in catalogue, if not stated otherwise, is an offer. You can say that you accepted the offer and seller must sell at the price that was on the shelf.

Under the common law what is on the shelf is an invitation to treat. If you will take it from the shelf you will make an offer at the counter that you 'll buy it . The seller can make counter-offer (change the price) or even refuse to sell the product. However he should notify it to you and you can not accept the seller's couner-offer.

When I was in America, the situation was even worse over there. The price on the shelf was an invitation to treat AND before VAT.