Classic fm contact details?

Lynsey76

Hi guys, I was lucky enough to have won an iPod in the classic fm easter comp, but I have not heard a peep from them and have not had my prize delivered - I wondered if anyone has previously won with them and has contact details?
I have filled in the website email contact us form, and had no response, so I am at a loss what to do next? The website states prizes will be delivered within 28 days and it has been way over that.

Thanks x

fire**fly

this might help in the comping guide..

https://forums.moneysavingexpert.com/discussion/1014121

#6
VelvetGlove





7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Promotional Marketing [EMAIL="complaints@isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@isp.org.uk"]Edwin Mutton[/EMAIL], being an absolute star. Please note, the IPM was formerly known as the Institute of Sales Promotion (name change in May 2010) however, the contact info does not appear to have changed.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

...

hth xx

ladyjune

I won last year on Classic FM (a cruise) and had loads of trouble getting things booked etc. I did the same as you and sent a message on their site, they got back to me eventually but you could try speaking to the person who sorted mine out- Jessica on 0207 054 8973. I did go on the cruise and had a great time so it was worth it!:)

Good Luck.

lizd31

I have a very lovely contact at Global Radio who always helps me out with problems so try emailing him. Classic are part of the Global group [EMAIL="neil.oxbury@thisisglobal.com"]neil.oxbury@thisisglobal.com[/EMAIL] not sure if he deals with that sort of thing but I'm sure he'll point you in the right direction