Tesco :-(

goodgirl80

I know this is old news really but Tesco really gets on my nerves when there is something on the website that they don't have in stock EVER.

I do a shopping list from the website to take to the store so I can plan what I'm spending in advance. For example I find the cheapest Soy Sauce online, it is NEVER in the store. I either end up buying the next cheapest, so my list is inaccurate, or I get so annoyed I think 'right - I won't get it at all then!'

Now that I know this, I can plan to buy the other item which I know they actually have, but why put it on the website??? Why tease me with a lower cost item that I can NEVER GET?

shop-to-drop

Each store has it's own product range to suit the size of the store and the needs of the local population. If you do your online shopping list from your tesco.com logged in as you it will only show products available in your store. Obviously the bigger sized Tesco store you can get to the larger product range you will have to choose from. However if your store doesn't stock an item you need regularly you can request that it is added to the product range at the customer service desk in your store. If they have enough requests for an item they will start getting them in.

richardw

Perhaps the local store manager has some discretion about what is stocked in their store according to local demand.

goodgirl80

shop-to-drop wrote: »

Each store has it's own product range to suit the size of the store and the needs of the local population. If you do your online shopping list from your tesco.com logged in as you it will only show products available in your store. Obviously the bigger sized Tesco store you can get to the larger product range you will have to choose from. However if your store doesn't stock an item you need regularly you can request that it is added to the product range at the customer service desk in your store. If they have enough requests for an item they will start getting them in.

I am logged in when I do the list. I will do as you suggest and ask them

thatguy1

Are you shopping at the same store that deliveries the online shopping?

shop-to-drop

thatguy1 wrote: »

Are you shopping at the same store that deliveries the online shopping?

Good point! If you are not then it may be worth travelling a little further to that store as itr won't be too far.

richardw

Tesco have depots as well as stores for deliveries, some depots are enormous and carry a full range of products, so when you log-in you may be looking at what's available from the depot, not the store.

goodgirl80

thatguy1 wrote: »

Are you shopping at the same store that deliveries the online shopping?

Not sure really

on-the-count-of-three

shop-to-drop wrote: »

Each store has it's own product range to suit the size of the store and the needs of the local population. If you do your online shopping list from your tesco.com logged in as you it will only show products available in your store. Obviously the bigger sized Tesco store you can get to the larger product range you will have to choose from. However if your store doesn't stock an item you need regularly you can request that it is added to the product range at the customer service desk in your store. If they have enough requests for an item they will start getting them in.

Not quite. It will show products that are available to deliver to your home if you order online.

Your local store may not stock the same product range. Mine doesn't as it is a smaller store. If I want to choose from the full product range I have to either order online or travel to my nearest Extra store.

goodgirl80

But I just know they wouldn't have it even if I did order online. The Tesco I go to is quite a big Tesco extra, not sure if the deliveries come from there as there is a huge Tesco distribution centre not far from where I live as well. Whenever I've ordered stuff online they always bring substitutions even though I ask them not to, and although they say they charge you the lower price, you get things that are not what you wanted, like when I ordered 9 pack cereal bars, they substituted a more expensive item, charged the same lower price, but I only had 3 cereal bars! So I paid the same price for 3 as I would have for 9! (I know, I know it's my own fault for being too gutless to tell the driver I didn't want them.)

DCFC79

thatguy1 wrote: »

Are you shopping at the same store that deliveries the online shopping?

more than likely the reason why you cant find the soy sauce OP, does this store you went to OP have tesco.com deliveries, you can tell this as you see staff walking round doing the picking, your home may fall under a different area(for tesco.com) which another store covers

OP you could try suggesting to tesco to stock it, maybe the customer service desk so write down the name and ask if they can get it stocked and maybe if they get enough requests they would stock it,