FOCUS' new refund policy

Konspiracy

Just bought a TV mast from there last night before they closed. I came back this morning and asked to return it since it wasn't big enough, the manager was a right !!!! wipe about it and wouldn't accept the refund (as we all know). However I wasn't aware of the no-refund policy last night when I purchased it as there wasn't a sign next to the till I was at and the cashier never told me. They do say they'll refund your item if it's faulty -- would breaking the welding class as faulty if I do it without damaging the actual mast? There must be a way to get it refunded!

Any ideas?

hcb42

If you have simply changed your mind, there is no right to have it refunded.

If you now break it, then you will not get a refund either, as that is wilful damage

wealdroam

You do know Focus are is trouble, right?

Anyway, that aside, no store has to refund you just because you bought the wrong size.

No store has to have a sign near the till listing all the things they won't do.

No store employee has to tell you all the things they won't do.

More to the point, was there any sign telling you you could bring the thing back for a refund if not faulty?

sjbrun

If focus sell a bigger one you could ask to exchange it for the bigger one and pay the difference?

If you've already been in and spoke to the manager he will probably remember you. Breaking it purposly is fraud and you have not right to a refund if thats what your planning to do.

More shops are not issuing refunds for change of minds and a company in adminstration definatly wont.

neilmcl

Maybe the manager was being a bit off a "right !!!! wipe" because he's facing the prospect of soon losing his job.

OP, you have no right of refund for non-faulty goods.

sarahg1969

neilmcl wrote: »

Maybe the manager was being a bit off a "right !!!! wipe" because he's facing the prospect of soon losing his job.

OP, you have no right of refund for non-faulty goods.

Unless it was an agreed term of the contract. OP - is there anything on the back of the receipt?

moonrakerz

wealdroam wrote: »

You do know Focus are is trouble, right?

No store has to have a sign near the till listing all the things they won't do.

If they are in the hands of the Administrator, many of the normal customer "rights" can be waived, during a "sell-off" - BUT, there should be notices at the tills/prominent positions stating this.

Whiteknight

I called in to my local Focus store yesterday and have never seen it that busy before with all the bargain hunters. I would assume you had a discount on your TV mast - they want to get rid of stock and don't want to have to deal with people buying something getting home and deciding they either don't want it or rather cynically attempting to take the item back a few days later to get a refund and then repurchase the item when the discount level has increased.

easyhost

Konspiracy wrote: »

Just bought a TV mast from there last night before they closed. I came back this morning and asked to return it since it wasn't big enough, the manager was a right !!!! wipe about it and wouldn't accept the refund (as we all know). However I wasn't aware of the no-refund policy last night when I purchased it as there wasn't a sign next to the till I was at and the cashier never told me. They do say they'll refund your item if it's faulty -- would breaking the welding class as faulty if I do it without damaging the actual mast? There must be a way to get it refunded!

Any ideas?

http://www.moneysavingexpert.com/news/shopping/2011/05/missing-cash-fears-as-focus-diy-goes-into-administration

http://www.focus-d-i-y.co.uk/adminnotice.htm

Customer returns

• Goods purchased prior to 5 May 2011 are only eligible for a like for like exchange, up to the value of the goods. This excludes customer orders for uncollected goods for which no exchange or refund can be given)
• Goods purchased from 5 May 2011 onwards:

We will only give refunds on goods which:

• are faulty or not of satisfactory quality or
• are not fit for the purpose for which they were sold or
• do not correspond with their description or price indication or
• do not correspond with the sample on display
• and are returned within a reasonable time.

If goods are returned for any other reason, refunds or exchanges will be at the discretion of the management.

Any request for redress must be accompanied by a valid receipt or other proof of purchase.