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Old BT line, who's liable?
Mark_Hewitt
Posts: 2,098 Forumite
in Phones & TV
My Mum has a problem with the BT line to her house, it's the usual connection via a telegraph pole to the top of her house, but during the recent winds it's come down and is currently dangling around the garden.
However, since the mid-90's she's been a Virgin (ex Telewest) customer, so the line is not in use.
Who is liable for sorting out the downed line? BT? Virgin? or my Mum?
She's tried calling BT to ask them but they asked her to type in her phone number then cut her off saying she's not their customer, hence she's asking me for help! And I'm asking you
However, since the mid-90's she's been a Virgin (ex Telewest) customer, so the line is not in use.
Who is liable for sorting out the downed line? BT? Virgin? or my Mum?
She's tried calling BT to ask them but they asked her to type in her phone number then cut her off saying she's not their customer, hence she's asking me for help! And I'm asking you
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Comments
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Is the pole on her land? If not what is the problem?I am not a cat (But my friend is)0
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Is the pole on her land? If not what is the problem?
I'm sorry if I don't have all the details as I haven't seen it. However it seems that the cable may have snapped somewhere between the pole and her house and it's currently flapping around the garden. The telegraph pole itself is not on her land.0 -
I'd cut off the house end and put the pole end over the fence. There is no danger (electric) from phone cable.I am not a cat (But my friend is)0
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That's the sort of thing I used to have to do for my Mum.Mark_Hewitt wrote: »I think the main issue is that it's still connected to the top of her house, and needs someone to (at least) go up a latter and cut it down.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0 -
Well its definitely not virgins responsibility0
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Openreach are going to come around and cut the line down to make it safe 0
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Did they say that they would do it for nothing????? If so, I'm very surprised ...be ready for your Mum to receive a bill for ~ £130:eek:Mark_Hewitt wrote: »Openreach are going to come around and cut the line down to make it safe0 -
As it was a danger, they didn't mention charges! We'll see!0
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Its free , as the op's mum isnt a customer of a service provider using BT/OR's network how could they raise a charge anyway ?
Situations like this where there is a potential for injury OR send someone round PDQ to make it safe, normally you cannot contact OR, you speak to your provider, but if you see a problem with OR's network, like lines brought down, poles or cabs knocked over etc. you can report it directly to them
http://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellussomethingaboutournetwork/tellaboutnetwork.do0
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