I need to vent my anger!!!

atro1

I have just spent 19.36 minutes on an 0870 number to Argos.
Started with 2 emails which were never answered I was told they are about 8 days behind, its been 10 days since my first email!
I was over charged, the 4th C/S rep. agreed. The shop girl did embarrass me!

The answer, 'go into the shop see the manageress and she will sort it! Thanks for your call!'

I really am amazed at being treated like this. 'Gobsmacked' is probably a better word.
What is my next step? Go into the shop and pick up the money they owe me!!

Some [sensible] suggestions please. Angry but a bit bemused!!!

Ken-Dodds-Hairy-Knodule

atro1 wrote:

Some [sensible] suggestions please.

Go into the shop, see the manager, get your refund.

ScotBoy

And write a letter to Head Office Customer Services - they will send you some vouchers.

blackpool_lad

atro1 wrote:

The answer, 'go into the shop see the manageress and she will sort it! Thanks for your call!

why didnt you just do that in the 1st place?! its pretty obvious.

Toxic_Lemon

I never dial 0870 numbers. I look up the number and use my free minutes on my mobile.

http://www.saynoto0870.com/search.php

TheFlyingGerbil

Did you try going into store first? - that should always be your first port of call for any problem you have anywhere - always best to talk to someone face-to-face.

I guess this isn't sensible advice for this instance - but good for the future.

Joe