excempt from guarantee

sambo31

Please help its my birthday today and my friend had brought me a pair of earrings but whilst trying them on the clasp snapped as it wasn't open enough if you kow what i mean, my friend had left me with the reciept but looking at it she purchased them 17/11 which now means they are over the 16 day money back guarantee plus it states they are excempt from guarantee as they are earrings.

I am so dissapointed as if argos wont change them i now have a £20 pair of broken earrings does anybody know what i should do now.

andrewk_2

sambo31 wrote:

Please help its my birthday today and my friend had brought me a pair of earrings but whilst trying them on the clasp snapped as it wasn't open enough if you kow what i mean, my friend had left me with the reciept but looking at it she purchased them 17/11 which now means they are over the 16 day money back guarantee plus it states they are excempt from guarantee as they are earrings.

The 16-day money back guarantee is in addition to your statutory rights - it allows you to take things back simply because you don't like them. Earrings will be exempt from that for hygiene reasons.

That doesn't affect any other guarantee the earrings will have against being faulty, nor does it affect your rights under the Sale of Goods Act and all the rest.

If they're faulty, Argos should happily replace them without any quibble, especially as you have the receipt.

skingirl

hi you will be able to return them as being faulty as i returned a tongue bar as the top of it fell off and i got a replacement.

larrylamb_2

Most definately. If faulty they just like anyother item you would buy. Take them back and either get a replacement or refund.