Money late this month.

Mupette

Normally i would of had DS's csa money by now, by chance i called them today to enquire about the delay.

Was told the money has gone around the system twice and it was getting to the stage of going back to the ex who paid it.

All because of bank holidays, the person on the phone blamed the banks.

Hopefully tomorrow the money will appear in the bank (person on phone said it would as money was done on the 5th)

What happens if it doesn't? i hope we dont have to wait until next month, DS poor thing has got tonsellitis so more food shopping is needed for him, (stuff i normally wouldn't usually buy).

mrsspendalot

Mupette wrote: »

Normally i would of had DS's csa money by now, by chance i called them today to enquire about the delay.

Was told the money has gone around the system twice and it was getting to the stage of going back to the ex who paid it.

All because of bank holidays, the person on the phone blamed the banks.

Hopefully tomorrow the money will appear in the bank (person on phone said it would as money was done on the 5th)

What happens if it doesn't? i hope we dont have to wait until next month, DS poor thing has got tonsellitis so more food shopping is needed for him, (stuff i normally wouldn't usually buy).

Mine is also late, and ex has actually been paying up on time since they finally got hold of him, so I'm assuming at the moment that it is down to all the bank holidays. If I've got nothing by the end of the week, I think I'll be chasing it up as they said if he missed one payment they would go straight for a DEO. I'm not giving him chance to run away again after waiting so long to get where we are!

flutterby_lil

Why would it be down to the bank holiday? Payment still go out for direct debits and come through for WTC and CTC so why would CSA be different? I think it is just a pathetic excuse.

vasseur

flutterby_lil wrote: »

Why would it be down to the bank holiday? Payment still go out for direct debits and come through for WTC and CTC so why would CSA be different? I think it is just a pathetic excuse.

It IS just an excuse. Ridiculous. It should still be credited to the bank account as per usual, it would just be a few days late.

PreludeForTimeFeelers

Mupette wrote: »

Normally i would of had DS's csa money by now, by chance i called them today to enquire about the delay.

Was told the money has gone around the system twice and it was getting to the stage of going back to the ex who paid it.

All because of bank holidays, the person on the phone blamed the banks.

Hopefully tomorrow the money will appear in the bank (person on phone said it would as money was done on the 5th)

What happens if it doesn't? i hope we dont have to wait until next month, DS poor thing has got tonsellitis so more food shopping is needed for him, (stuff i normally wouldn't usually buy).

I don't really know why they said it's gone around the system twice, that seems a little odd.

Payments *do* take an extra day when there is a bank holiday, there's a reason they're called bank holidays after all! The difference with WTC payments is that they're benefits, so are probably issued a day earlier around bank holidays. The CSA send on payments once they have cleared from the NRP, if that has taken an extra day then there will be a knock-on effect.

Kimi31

PreludeForTimeFeelers wrote: »

I don't really know why they said it's gone around the system twice, that seems a little odd.

Payments *do* take an extra day when there is a bank holiday, there's a reason they're called bank holidays after all! The difference with WTC payments is that they're benefits, so are probably issued a day earlier around bank holidays. The CSA send on payments once they have cleared from the NRP, if that has taken an extra day then there will be a knock-on effect.

As prelude says, ive had lots of cases this week where the payment has been delayed, failed etc and its been maily due to the bank holidays.

Sensemaya

Kimi

You work for the CSA? I've not been on this forum for a bit.

However it is a well known fact the CSA keep payments back.

The govt get interest on the monies received. Payment is usually in by 19th of month ( DEO ) and it reaches PWC at the end of the month.Like another poster has said tax credits etc are paid in advance of bank hols.

OP - the person you spoke to was lying. And a payment can't go round the system twice.

What does the govt do with the money from 19th of the month to the end of the month or even when the PWC does not receive the payment full stop?

Answer: It's getting interest on the money.

Kimi31

I am not here to debate if the gvmnt are making money on it all..... i work frontline and dont know about the politics of it all.

RE: DEO they are supposed to have the payment in and cleared by the 19th of the month. The agency then gives it an additional 4/5 days to clear and be allocated to the case. Then once that is done the payment is paid out to the PWC, time it takes to reach the PWC is generally bank clearance times. It can take up to 5 working days to hit an account. More ofter than not it will do in a couple of days. So yes the very nature of a DEO means the PWC will not receives the money until towards the end of the month.

The team who deal with the payments coming into the agency get unindated with DEO payments within the middle two weeks of the month, which can often delay the allocation of funds to the cases. AND if the employer pays over for more than one person, they have to send a breakdown>If that breakdown is not received the same day as the DEO funds it wont match up and be allocated. Same if the breakdown is even a 1p out from the physical payment> So while it may seem like the agency is 'holding' onto the money, i would say in my experience its not in a majority of cases.

CSA payments are not paid in advance of Bank Holidays. End of. The payment can only be paid once rec'd from the NRP. If that payment is delayed by a BH then its delayed going out. April was an awful month for BH. It has affected a lot of payments.

I dont usually post on the forums with advice from my job unless i feel something Prelude or kellogs needs backing up. Not that they do, iyswim, sometimes its good to hear something from someone new. I am not out to explain my job etc. I will help where i can,and back up the regulars if i feel it needs it

HTH

PS gone round the system twice?? Think there may be a bit of miscommunication on both sides...I'd phone back for clarification

PreludeForTimeFeelers

Sensemaya wrote: »

The govt get interest on the monies received. Payment is usually in by 19th of month ( DEO ) and it reaches PWC at the end of the month.Like another poster has said tax credits etc are paid in advance of bank hols.

OP - the person you spoke to was lying. And a payment can't go round the system twice.

The difference is that Tax Credits are a benefit paid for by the Government therefore unreliant on other parties...Child Maintenance is paid by the NRP, therefore it is dependant on when the payment is received by from the NRP (or his employer if he has a DEO in place).

The CSA can only send money on once it has cleared - if they sent it before it had cleared then there is a chance that the cheque could bounce, or that the direct debit could fail. Therefore, by default, the date on a PWC's payment schedule is usually around 5 days after the date on an NRP's collection schedule. The date on the payment schedule for the PWC is the date that the payment will leave the CSA (if it is in), however long it then takes to clear in the PWC's bank account depends on who they bank with.

Sensemaya

kimi31 wrote: »

I am not here to debate if the gvmnt are making money on it all..... i work frontline and dont know about the politics of it all.

RE: DEO they are supposed to have the payment in and cleared by the 19th of the month. The agency then gives it an additional 4/5 days to clear but you have stated it has already cleared by 19th! and be allocated to the case. Then once that is done the payment is paid out to the PWC, time it takes to reach the PWC is generally bank clearance times. It can take up to 5 working days to hit an account. More ofter than not it will do in a couple of days. So yes the very nature of a DEO means the PWC will not receives the money until towards the end of the month.

The team vertex? who deal with the payments coming into the agency get unindated with DEO payments within the middle two weeks of the month, which can often delay the allocation of funds to the cases.Banks cope AND if the employer pays over for more than one person, they have to send a breakdown>If that breakdown is not received the same day as the DEO funds it wont match up and be allocated. Same if the breakdown is even a 1p out from the physical payment> So while it may seem like the agency is 'holding' onto the money, i would say in my experience its not in a majority of cases.

CSA payments are not paid in advance of Bank Holidays. End of. The payment can only be paid once rec'd from the NRP. If that payment is delayed by a BH then its delayed going out. April was an awful month for BH. It has affected a lot of payments.

I dont usually post on the forums with advice from my job unless i feel something Prelude or kellogs needs backing up. Not that they do, iyswim, sometimes its good to hear something from someone new. I am not out to explain my job etc. I will help where i can,and back up the regulars if i feel it needs it

HTH

PS gone round the system twice?? Think there may be a bit of miscommunication it's not miscommunication,it's lies on both sides No, just one side,the CSA...I'd phone back for clarification

I'm not here to debate your job nor why the govt make interest on monies in.

IMO it is good for CSA staff to help posters.

Kimi31

Sorry i should have clarified, the employer is supposed to have the DEO in and CLEARED by the 19th HOWEVER a lot of employers send payments ( by cheque and yes a lot still do this instead of BACS) to reach us by the 19th, which then have to be banked, which gives us the reason for the extra couple of days clearance time. Also the sheer amount of payments that are received via DEO and the small size of the payment allocation team is also the reason those few days are given. The payment may have cleared by the 19th but each and every DEO payment has to be put onto the case by hand ( DEO payments here, not taking direct debits or Standing orders), this can take a couple of days. HTH.