Santander looking after their customers again

mikey_D

I have been with Abbey/Santander for 8 years, I am currently on my third mortgage with them and have never had a problem, all applications were processed qucikly and efficiently with them, I have most of my insurances with them and my main accounts, have a perfect credit score and have never missed a payment or used my overdraft with them in 8 years. Anyway my 5 year fixed deal is about to end, so I phoned to discuss a new option with them, having seen some of the good deals they have on there website I was offered a 2 year fix at 5.99% or a discounted tracker @ 3.99%(I have over a 25% deposit on a House valued at £375k) and these were the only two options available.

I am not asking for help, I just wanted to vent my frustration. It will be bye, bye santander in a few months.

CloudCuckooLand

Spanish banking is potentially going the way of their economy, and as they bought up most of the banks that failed here, the ramifications are unlikely to have finished...

Thrugelmir

mikey_D wrote: »

I am not asking for help, I just wanted to vent my frustration. It will be bye, bye santander in a few months.

Not sure what you expected to be offered. Making payments on time etc doesn't earn brownie points.

mikey_D

I was expecting to at least be able to get one of their new customer offers they have advertised, such as fixed for 3.69%.

stulaunch

Have you checked what rate you follow on with after your 5 yrs fix ends.
Mine went to base +1.25% but it was alliance and leicester / Santander.

lightspeed

I understand your frustration.

My 3 year fix has ended this month and their remortgage offer was garbage.

Not expecting any favours but you would think that an unblemished credit history and someone who always pays on time would be offered something a little more competitive. Its as if they dont want to keep me :rotfl:

their loss as my money will be going elsewhere :j

jb2000

Been hearing that more and more. They are increasing their market share and neglecting customer service

BillTrac

I only looked at this thread because I found the title totally unlikely....:rotfl:

After the hassle I have had trying to sort my mum's account out with this bunch of cowboys, we are in the process of moving all of her accounts away.

maninthestreet

mikey_D wrote: »

I was expecting to at least be able to get one of their new customer offers they have advertised, such as fixed for 3.69%.

You don't get rewarded for customer loyalty by a financial institution.
Santander are no different from most other lenders in that they offer better mortage deals to new customers than they do to their existing customer base.

shortchanged_2

jb2000 wrote: »

Been hearing that more and more. They are increasing their market share and neglecting customer service

They must be the TalkTalk of the banking sector then.

Jenniefour

stulaunch wrote: »

Have you checked what rate you follow on with after your 5 yrs fix ends.
Mine went to base +1.25% but it was alliance and leicester / Santander.

Have you checked your mortgage documents to find out what your follow on rate is, as above? Since you're on a five year deal I imagine you might be very pleasantly surprised indeed. If, as the poster above, you find it's a very low rate, then you need to think twice about going into any other fixed term deal at all. Santander could well be the ones who might want to moan in that case!