Problem getting evidence from bank.

blanka23

I am in the process of applying for a remortgage. I had one missed payment on my mortgage last year - in July, which I was finally notified about and paid immediately in December. The missed payment occured because I had changed bank account - in switching my current account to the new bank, some payments I was due were missed and were then paid to me, late by cheque. I had discussed this with my private bank account liason, and I was assured there would be no problem.

The underwriter for the new mortgage asked for a letter form my bank to confirm the circumstances of the missed payment, and I have been asking my bank, both through my own branch and through their central private banking department for this written evidence. So far, despite multiple promises from the bank, neither I, nor the mortgage provider have received the letter.

My question is this - is there any way to put pressure on the bank to provide this information?

Conrad

It's a tricky one. Strictly speaking, and I say this so you are fully in the picture, this is classed as arrears plain and simple. Now people will often argue such an item should not be classed as arrears, but ultimately it's up to the existing lender whether or not they class the late pay as arrears, even where the individual claims someone at the original lender told them the late pay 'would not be an issue' (I hear this often).

As for putting pressure - if it were me, and I'm serious about this, I would send a special delivery letter to the Chairmans office - people always raise an eyebrow at this but I tell you it gets awesome results and saves so much time. Honestly did this just last week to BT and even though I was not covered by BT maintenance the letter got an immediate result and we got an engineer out for free, tee hee (biz phone system).

So try that - remember to cite dates and times where possible.

Thrugelmir

blanka23 wrote: »

I had one missed payment on my mortgage last year - in July, which I was finally notified about and paid immediately in December.

So why do you believe your new bank was at fault for the payment not being made?

blanka23

I believe that the bank was at fault as one of the conditions for us transfering to a new bank was that they would arrange the transfer of all our direct debits in time for the next payments due - this did not happen as only some DD's were transferred and we had to chase up the others which resulted in the late payment for the mortgage.

Thrugelmir

Ultimately the responsibility to check that everything was done correctly did lie with yourselves. The fact that it was some 5 months later that the matter was rectified is not the banks issue. Hence perhaps the reluctance for the bank to put anything in writing. A shorter time frame would have been reasonable to comment on.

ILW

Bank will probably never admit to a mistake in writing as you may then try to sue them for any loss. We have got very litigious lately.