x for £y offers

moonrakerz

Perhaps I am getting really cynical in my old age but there seems to be an increasing incidence of shops "overcharging" on this type of multi-buy promotion.

Yesterday in Iceland I picked up three bottles of wine, clearly marked 3 for £12. Further down was another promotion - 2 for £10.
At the checkout my wine rang up as £17.75. After much bell ringing and going back and forth I was eventually informed that one of the wines had been put on "the wrong shelf" and that the till had therefore charged me full price for each of the three bottles !!

This has now happened to me on several occasions, previous time only a couple of weeks ago in Sainsbury's.

I have to wonder how many people would notice this if their 3 bottles were in the middle of a £100+ trolley full of other stuff !

Always check your receipt !

phillo365

Welcome to the club . Always check your receipt and shelf edge tickets carefully. How many times have we been sucked into buying a promotion and just put back an item already chosen onto the nearest shelf ?

moonrakerz

Another variation on this theme (Sainsbury's again) is when a particular size item is on offer. They sell out of the offer sized item, then fill the shelf with a different (non-offer) size of the same product and leave the offer sign prominently on view. Then plead ignorance when you point it out to them !!

rabidbun

moonrakerz wrote: »

Another variation on this theme (Sainsbury's again) is when a particular size item is on offer. They sell out of the offer sized item, then fill the shelf with a different (non-offer) size of the same product and leave the offer sign prominently on view. Then plead ignorance when you point it out to them !!

Ooo, this one got me the other day in Sainsburies! Sneaky wotsits! I did wonder if I had misread the shelf and picked up the wrong thing, but they definitely had the offer label under huge stacks of the wrong multipack items. Cost me something like £8 for some baked beans or something in the end and didn't notice till I went home too.

The lady on customer service on the phone was borderline rude when I suggested that the shelf might be misleading and that some products had been misplaced. Thought it might have been me making a huge error somehow in the end - very nice to know that it wasn't! And I took em back.

Middy

moonrakerz wrote: »

Another variation on this theme (Sainsbury's again) is when a particular size item is on offer. They sell out of the offer sized item, then fill the shelf with a different (non-offer) size of the same product and leave the offer sign prominently on view. Then plead ignorance when you point it out to them !!

I work for Sainsburys and we never do this. Though customers do dump things in the gaps. Remember at Christmas, a customer picked up 2 bottles of £35 whiskey thinking it was 2 for £20. No they weren't! Some customer put them in the Bells gap where it was 2 for £20. This customer then called me a lying cow!

Anyway, if £35 bottles of whiskey were on the 2 for £20, they would be sold out!

geordie_joe

Middy wrote: »

I work for Sainsburys and we never do this. Though customers do dump things in the gaps.

I can confirm this is true, I used to shop at Sainsburys and that is what the CS always told me.

It happened all the time. Customers would come in, put an entire shelf's worth of a tinned product into their trolley, get to another part of the shop and find a different sized tin of the same product was on offer. So they would take them and put the first ones on the offer shelf.

One customer took their entire stock of Carlesberg, which was on offer, and replaced it with Carling, according to the CS. When I asked if he had brought his own pallet truck, or borrowed one of theirs they were not sure. I was going to ask them if they knew what sarcasm was, but they clearly didn't.

GlowGirl

geordie_joe wrote: »

I can confirm this is true, I used to shop at Sainsburys and that is what the CS always told me.

It happened all the time. Customers would come in, put an entire shelf's worth of a tinned product into their trolley, get to another part of the shop and find a different sized tin of the same product was on offer. So they would take them and put the first ones on the offer shelf.

One customer took their entire stock of Carlesberg, which was on offer, and replaced it with Carling, according to the CS. When I asked if he had brought his own pallet truck, or borrowed one of theirs they were not sure. I was going to ask them if they knew what sarcasm was, but they clearly didn't.

:rotfl: :rotfl: :rotfl:

That was hilarious

TravellingAbuela

moonrakerz wrote: »

Another variation on this theme (Sainsbury's again) is when a particular size item is on offer. They sell out of the offer sized item, then fill the shelf with a different (non-offer) size of the same product and leave the offer sign prominently on view. Then plead ignorance when you point it out to them !!

Ok they may not fill the empty shelf with a different size of the same product but they certainly try to mislead you! I saw a large shelf edge sign on 4 pack John West Tuna saying half price, so I picked up a pack from directly behind the sign. It went through at the full price. I queried it at CS and was informed the offer was only on tuna in spring water and not the in brine variety, which I had bought. I went back to have a look and, sure enough, in small writing it said "in spring water". But why was the sign in front of the tins in brine? If you are in a rush you don't read the full details of the offer (though I know I should!)

Middy

TravellingAbuela wrote: »

Ok they may not fill the empty shelf with a different size of the same product but they certainly try to mislead you! I saw a large shelf edge sign on 4 pack John West Tuna saying half price, so I picked up a pack from directly behind the sign. It went through at the full price. I queried it at CS and was informed the offer was only on tuna in spring water and not the in brine variety, which I had bought. I went back to have a look and, sure enough, in small writing it said "in spring water". But why was the sign in front of the tins in brine? If you are in a rush you don't read the full details of the offer (though I know I should!)

The barker card (the large promo price ticket) is wider than the display of tuna. Ours is displayed 3 wide and the barker is 4 wide. Or again, customers pick up then put in the wrong area.

I do wonder why some flavours/varieties are on offer and not all of them. It would make colleagues and customers' lives easier and besides, we will receive more money. I may phone HQ and pose myself as customer....

The amount of time we waste taking the customer to the display or if its only a few flavours, grab one of each and take them to CSD or the checkout is too much.

[Deleted User]

what grates with me is I get sent coupons from Tescos (last week as it happens) and one of them was for Special k with Honey at a £1.00 off My local tescos have all of the Special K range on sale at £2.00 a box insted of £3.00 but none of the honey ones .Strange that

moonrakerz

Middy wrote: »

I work for Sainsburys and we never do this. Though customers do dump things in the gaps.

Sorry, but I don't make things up just to slag off a particular supermarket chain.

I suppose it is possible that a very helpful customer has gone out the back and brought in a couple of cases of (Helmanns in the last incident) whatever and completely restocked the shelves - but unlikely !

My daughter used to manage an M & S Simply Food, so I know all about some of the devious/dishonest ploys attempted by members of the public. I could take you to my local supermarket right now and show you several examples of misleading advertising/labelling almost instantly.