RBS Credit Management Services?

ladybird17

Hi everyone, hope you are all enjoying the start of the long weekend

Just in time for it, I've received a rather unsettling letter from RBS. I recently lost my job and wrote to them to offer them a token payment of £1 to each of my overdrawn accounts (I have two of them). My mother is ill and I did mention to them that caring for her could mean I'd have to take some time unemployed. I asked them to consider writing some of it off and to freeze charges etc....

The reply says they can't accept my offer and have to transfer my account to the Credit Management Services. I literally feel sick to my stomach. I'm tring to get an appointment to see a money advisor next week (the lady is off on holiday until Wednesday) but I was wondering if anyone could tell me what happens when they do this? Has anyone had this happen before>?

Any advice would be great.

Thanks for reading,

Ladybird x

fermi

Just another department in RBS if memory serves.

In other words, just being passed to their collection/recovery people and away from the sections that routinely run the active accounts.

They may put pressure on you at first. Or they may have the discretion accept token payments where the people handling it before could not.

Whichever way it goes, just keeping offering and paying if possible your token amounts. That is all you can reasonably do.

ladybird17

Thanks fermi, will keep offering them the token payments, not much else I can do.

Thanks again for replying.

DrakesheadLabs

I have been with RBS for 24 years. They have NOT helped me in my current situation I can assure you. Maybe try and speak to your branch about this? Who knows, it may help. I suffer from mental health issues and am up to my eyes so to speak but RBS just dont wanna know. Its a terrible thing to cope with and I, like you are worried.

Hope you get things sorted. x

Twister84

There is not a lot - if anything - branches will be able to do for customers in your situation.

They'll be able to put you through to collections though, so you don't end up paying for the phone call.

Collections are the best people to speak to because you pay be able to come to a compromise, whereas branches, who'll probably refer you on anyway, tend to only give "yes" & "no" answers.

happyhaddock_2

Hi, I've been with RBS nearly 30 years and since starting my DMP have had my current a/c and loan transferred to their collections team. I''ve found them to be helpful and approachable and they have frozen interest and charges on both my accounts (I did have to put one request in writing, but they also confirmed in writing that int had been stopped). Once your accounts have been transferred your old branch is unable to do or change anything on them. Hope this helps a bit and good luck

Culex

happyhaddock wrote: »

Hi, I've been with RBS nearly 30 years and since starting my DMP have had my current a/c and loan transferred to their collections team. I''ve found them to be helpful and approachable and they have frozen interest and charges on both my accounts

Lucky you!

I found them often to be rude, usually less than polite and, almost always, so determined to ramp up payments that they gave the impression that they were paid on a commission basis.

I missed two payments - I'd been overpaying anyway - then I received a letter from them which contained a number of untruths and/or inaccurate assertions about what their legal section or solicitors could do if I did not pay the outstanding balance at once; I now know that such a letter not only contravenes the useless Banking Code but also ignores the slightly more useful OFT Guidance Notes.

I made a payment that same day, February 25, of as much as I could (barely) afford, then telephoned them to tell them of the payment and to state that the rest would be paid by March 8, which it was; I actually overpaid so the account was in credit. Unknown to me, they had apparently sent or sold the debt on February 25 to Allied International who, on March 14, telephoned me to "arrange payment". On being told that it had already been paid, their response was to ask me to send them proof of that; I retorted that I would not but, if they were to take it to court, I would enter the bank statement in evidence.

On March 18, presumably after Allied International sent my account back to RBS, one of the RBS onanists sent my account to their "insolvency department" for what appears to have been no reason whatever other than being able to do that.

I am still waiting for an explanation of their antics.

ladybird17

Thanks to everyone that replied...they don't sound like a nice bunch of people really thanks for all the advice, I'm hoping this gets sorted out soon. Ladybird x