Sky+

moneytalks

Hi
Sky are at their old tricks again.My sky+ box has a system fault,it will not record,pause or save programmes to personal planner.I have done all the fixes to no avail.Spoke to them today was told that as the box was out of warranty I would have to pay £65 for an engineer to come out and switch the box for another.I said this is a known software problem,she argued that it was only my box affected.I told her I would not pay as it is a software problem and up to them to fix it.

Here is some interesting reading
According to online news site The Register(https://www.theregister.co.uk), a recurring fault in the Sky+ system software causes recordings to fail "for no apparent reason".
"Although the problem has dragged on for two years, coming and going through various software updates, recent complaints from Sky+ customers have revealed an interesting development:

Customers whose digiboxes are still under warranty are told by Sky that the fault is known about and will be fixed with an automatic software update, downloaded by satellite. But customers whose digiboxes are out of warranty are told that it is a hardware fault and will require an engineer visit. This incurs a £65 call-out charge.

The discrepancy was confirmed this week by The Register. Calling twice as a customer whose digibox is still under warranty, we were told on both occasions that the problem is caused by a known software fault.

But calling twice as a customer whose digibox is out of warranty, both times we were told that it is a hardware fault and we would have to pay £65 for an engineer to fix it.

The bug eats up space on the digibox's hard disk and, even after the failed recording has been deleted, the disk space is lost

So its only my box that has this problem.......

dap_3

Phone up cancellations say you want to cancel, due to broken box. Will most likely give you a free engineer visit

gravitytolls

Do any of the other digital suppliers (NTL cable etc) do the Sky+ type of thing?

If they do, suggest that you won't bother thank you, you'll change to another supplier, as they offer free servicing for the lifetime of your subscription. They will most certainly give you a free repair of box.

C_Ronaldo

why should you have to pay if it isnt your fault,

Awkward_Bounce

I agree phoning to try and cancel is a superb choice, may even get some months free. Be willing to go all the way to get what you want, but expect to talk to someone whose is a very good sales person as they are well trained.

I enjoy the challenge f beating this type

JasonW_2

NTL/Telewest are different though in that you rent the box as part of the subscription so always remains their property so they have an obligation to fix it.

justruth

but you weren't interested in buying the box, you were interested in recieving the service you signed up for. Tell them you want rid, be prepared to cancel, if they offer you a good deal to stay with them a couple months longer then go for it and cancel when it's over.

I can't really talk I dont have a TV, but I used to and I always haggled down the price of digital by using that method.

moneytalks

Hi
UPDATE

Emailed James murdoch at sky,got a free visit arranged for Friday to sort out the problem