Change of Address

nnop72

I moved in July last year and informed all my creditors by phone at the time. RBS Natwest Cards failed to update my address, even though my address on my other RBS accounts was changed.

Since then I had my hours reduced and was briefly on a DMP through CCCS before being made redundant, and ceasing payments.

I have been communicating with my creditors in writing, but RBS Natwest Cards have not been responding. When I sent the prove it letter out, they wrote back saying they had me at my old address and that I would need to send a utility bill as proof of my new address. I did this, and they returned it. Looking at my Equifax credit report, it seems that they still have me at my old address and have placed my account into default.

Is this likely to be due to some sort of administrative lag? What concerns me is that they may pass the debt onto a collection agency, who then put charges on before 'finding' me at my current address, or worse try to get a CCJ at my old address that I can't defend. How can I get them to change address without phoning them up, I really don't want to do that.

thanks

NNOP