Why are banks so stubborn?

Conan_the_librarian

This is more a rant than anything but its just seems so inconceivable that while banks are normally so focused on making as much money out of their customers as possible, they won't accept money when its dangled in front of them.

About 3 years ago I defaulted on a loan and a credit card with the Halifax. I got put on a repayment plan with their blair, oliver & scott and about 18 months later had fully settled my loan and made a partial settlement on my credit card after they offered, leaving a balance of £99.

After settling, I logged into their online banking I could see it had continued to register the loan interest and late payment charges - this was all the money I otherwise would have paid had I not defaulted + late payment charges for every month since defaulting.

I wrote to Halifax and offered to clear this entire amount (which was about £700) plus any costs of enforcement action in exchange for removing my default but, of course, they didn't.

So my question is, why are banks more interested in making you suffer than making a profit? This was £700 which I had no obligation to pay, and would have turned a 'bad debt' into a 'good debt' - so why do they refuse?

Culex

Conan_the_librarian wrote: »

why do they refuse?

capitibus eorum in ano sunt?

Conan_the_librarian

It certainly appears so (yes, I used google translate ).