Can I ask for a statement? (Halifax)

Pulse

I am very concerned! I always contact the mortgage advisor at Halifax before I put ANY overpayments in, but I put in £1150 yesterday (after her telling me I could put in up to £1190) and it's gone down by only £800!

I am seriously concerned now, as I put in £10,500 a few months ago (after having put not much in for a while) and now think I may have got charged somewhere along the line!!!

So do I have to pay for a full rundown?

originalmiscellany

Surely you can ring them up and ask for a balance and with a pen and paper write down all the overpayments made in the last 6 months + the balance that left? I did that before when I overpaid with Halifax, except it was a case of posting the cheque, ringing up every few days to check the cheque had arrived then ringing to get the updated balance, before the letter arrived. They must have hated me

Pulse

Well she has got back to me and insists it's correct. How can that be? It showed £107,900 yesterday, I paid £1150 in, and now it's showing £107,100. That just doesn't make ANY sense to me!

SomersetSaver

Has your mortgage interest been applied? That might account for the difference?

hzcmar

Do you have an unlimited capacity for overpayment? Where I used to work, it was 10% over a rolling year. Was the £10,500 you put in within your limit? IMO, there is no way they should charge you if you were to write them a letter saying when you've paid what in and asking if there's been a fee. Then, if there has been and it's incorrect, at least you'll know.

ETA: just saw you're Halifax, so you'll be on the rolling 10% allowance, IIRC. Definitely write and ask for a breakdown if you're unsure - if you're very lucky, the query will be passed on to someone like me and any error will be sorted very soon.

beecher2

As SomersetSaver says, the Halifax apply the interest due for that month up to the date of the overpayment - you'll see that the amount increases by less than normal on 1 May and once your next normal mortgage payment is made, the figures should add up.

rothchick

Are you checking your balance online? If so its not updated daily. Check your balance again right after you've made your monthly payment or ring Halifax to get your balance over the phone. You can request a Mortgage activity statement and there is no charge for this

Hope that helps