remorgage bank agreed with me has now been withdrawn,help?

mandirinmonroe

hi it came time to renew our tracker mortgage. so we agreed with bank of scotland a new rate in october before the bank of england rates went up.
They never applied the new payment to the november payment..I phoned them and they said new mortgage would be in place for december.The extra money paid to them was offered as a refund or was going to be taken off my mortgage .I received a letter two weeks ago that the motgage was going up to be xxx amount.This was not what we had agreed and they assured me it was only an automated letter and the original rate that we had agreed with them would be applied. We received a letter this morning to say that the tracker mortgage we were offered was no longer available.Can someone tell me where we stand now and how we can complain about this as we feel we have been ripped off,after all their assurances that we would be getting this trackeR
THANKS

Conrad

The central plank of the FSAs mortgage regulation is known as TCF, thats Treating Customers Fairly.

It would appear they have not adhered to this.

TCF places the onus squarely on an organisations key decision makers to ensure TCF is applied at every level and every stage.

Demand compensation and a satisfactory final outcome and make it clear the FSA will be involved should the lender 'FAIL TO MEET ITS TCF OBLIGATIONS'

Use recorded delivery and send 1 copy to the senior compliance officer, 1 to the head of the team you are dealing with and 1 to the board of Directors.

Ensure each reader knows who else had the letter.