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Returning a faulty camera to John Lewis - Is what they're doing legal?

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  • sirmarcus
    sirmarcus Posts: 1,381 Forumite
    OP....Just try escalating and complaining to Andy Street, Chief Executive John Lewis Partnership, via sending him an email to [EMAIL="andy_street@johnlewis.co.uk"]andy_street@johnlewis.co.uk[/EMAIL].

    Good luck and hope this helps.

    Give him 3 days to respond.
  • lucylucky
    lucylucky Posts: 4,908 Forumite
    sirmarcus wrote: »
    OP....Just try escalating and complaining to Andy Street, Chief Executive John Lewis Partnership, via sending him an email to [EMAIL="andy_street@johnlewis.co.uk"]andy_street@johnlewis.co.uk[/EMAIL].

    Good luck and hope this helps.

    Give him 3 days to respond.


    And if he doesn't stick out your tongue.:p
  • sirmarcus wrote: »
    OP....Just try escalating and complaining to Andy Street, Chief Executive John Lewis Partnership, via sending him an email to [EMAIL="andy_street@johnlewis.co.uk"]andy_street@johnlewis.co.uk[/EMAIL].

    Good luck and hope this helps.

    Give him 3 days to respond.

    And then what???

    Who is she going to escalate it to then? God?
    Thinking critically since 1996....
  • sirmarcus
    sirmarcus Posts: 1,381 Forumite
    lucylucky wrote: »
    And if he doesn't stick out your tongue.:p

    Then stick it back in his !!!!;):rotfl:
  • sirmarcus
    sirmarcus Posts: 1,381 Forumite
    And then what???

    Who is she going to escalate it to then? God?

    May work but OP will need an email address. Any ideas ?;):)
  • Lirin
    Lirin Posts: 2,525 Forumite
    The rule we always worked under- not in JL- was that if a camera had been owned for 3 months, we couldn't do a straight refund. It would have to be sent back to the manufacturer for repair, who would contact us if it was not covered under warranty. We would have charged a small fee, which was returned when the fixed camera was back in store. We were told this was to cover the percentage of customers who had caused the damage and wasn't repairable under warranty- the fee was kept in that case.
    Though most of us had more than a working knowledge of cameras- taking apart and repairing for fun in our spare time cameras we found in car boot sales etc- we were not technicians, and couldn't offer a refund until the damage to the camera had been diagnosed as repairable under warranty or not. It needs to be determined if it is inherently faulty, or user damage.
    Card's not reading- excuse, OP, not an attack, just reference- could be a faulty or botched manufacture, or could be the result of trying to force a card in.
    I think the assistant in JL handled it badly, but I can see what they were trying to do. 6 weeks is fairly average for repair times- sometimes they're back in a week, other times they take longer. Sony are generally fairly fast.
  • gordikin
    gordikin Posts: 4,422 Forumite
    dpraved wrote: »
    OK maybe i wasn't very clear. Its the person at the till discretion to issue refund, repair or a replacement.


    No you were very clear, clearly wrong.
  • sirmarcus
    sirmarcus Posts: 1,381 Forumite
    edited 12 April 2011 at 9:34PM
    gordikin wrote: »
    No you were very clear, clearly wrong.

    Wrong maybe ;) but not going rouge;) es-tu mon ami ?

    Shakespeare has spoken !! A pilgrim as well and luvs the Amen corner !;)

    Now back to the little pea but not a fan !;)
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