Can't find antivirus software

wazza

Bought myself a new computer. It has norton antivirus software which was disabled. I have not clicked on it to activate it. Used the following

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

to remove the norton software. It appears to work (i think). I disabled the windows xp firewall. I then installed AVG, Zonealarm, Spybot, Adaware and spyblaster. Installation and updates went ahead smoothly. Done a virus scan etc with no problems as expected.

As a matter of interest i went to control panel-security centre. Looking at firewall section it says i have two firewalls active. Under antivirus section it also states i have two antivirus software running. How can this be? On the taskbar i have only zonealarm and avg showing. On my other pc the security centre states zonealarm and avg as expected.

skiddy2k

Use the Norton Removal Tool... probabily didnt uninstall properly as usual:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

FerociousDave

Can you send it back for a refund if you've not used it?

wazza

FerociousDave wrote:

Can you send it back for a refund if you've not used it?

came already installed on the laptop. it is a trial version

Stompa

wazza wrote:

As a matter of interest i went to control panel-security centre. Looking at firewall section it says i have two firewalls active. Under antivirus section it also states i have two antivirus software running. How can this be? On the taskbar i have only zonealarm and avg showing. On my other pc the security centre states zonealarm and avg as expected.

Doesn't it name the firewalls and antivirus you have running in Security Centre?

(I assume you've tried rebooting?)

wazza

Stompa wrote:

Doesn't it name the firewalls and antivirus you have running in Security Centre?

(I assume you've tried rebooting?)

the security centre does not name the product if there is more than one running. However after i had disabled the zonealarm then the security centre shows norton as the firewall. Strange because i had used the removal software above twice and yet norton exists!!! There is nothing in ad/remove program listing. Am now reinstalling norton and am going to try control panel-add/remove programs and remove norton that way


watch this space :-(

wazza

problem solved

had reinstalled norton the used add/remove program to remove it.

restarted the pc. the security centre now shows firewall by zonealarm and antivirus by avg.

shall i run the above program again to remove whatever is left or leave it as it is?

Stompa

wazza wrote:

shall i run the above program again to remove whatever is left or leave it as it is?

I guess theoretically it shouldn't do any harm, but then again it is Norton so perhaps it's better not to risk it - if it aint broke don't fix it!