Bench watches for £3.99 @ The Hut & French Connection Watches Cheap too!!

metoyoubear

I just got emailed a 15% off code because of the cancellation.

cheer1eader

metoyoubear wrote: »

I just got emailed a 15% off code because of the cancellation.

i got that too but they've still taken the money out of my paypal account :mad:

the_devil_made_me_do_it

They have no right taking the money if they've cancelled. In fact, I don't think it's right they cancelled at all, it's not a customer problem if they can't keep the website in check.

I'll have to check my account to see if they've charged me.

Bexster

Would they not have to honour it under the sale of goods act as the price it was ordered and confirmed at? I know they could probably lie and say no more stock but if they've sent an email admitting the error??? I might email to have a moan about it

montsie

I was under the impression that if the money was taken from your account they had agreed to the contract of your money for their goods. I can't be bothered to cause too much of an issue about it, had buyer's guilt immediately afterwards but that's not the point.

The watch is now on their site at £14.99 so they definitely have stock. Can anyone clarify if this should have been honoured as the money has left my account?

sinw

I quiered a sale of goods act once with consumer direct, they told me i could not force a company to sell me something at a particular price, all they have do is make something up to worm out not sending me the item - hopeless xx

Bexster

sinw wrote: »

I quiered a sale of goods act once with consumer direct, they told me i could not force a company to sell me something at a particular price, all they have do is make something up to worm out not sending me the item - hopeless xx

this is what i think they will do but I thought sending an email questioning it was worth a try. I had to pretend in it like I didnt know everyone on here had been given emails saying it was an error. :-) will see what they say