Experian credit expert membership

PIPPA5000_2

i signed up with credit expert for a short period and cancelled my membership by phone and by e mail.
They continued to take money after cancellation.
They promised to refund it - they did not.
We reported them to the bank but they only managed to get part of the money back - they said the way they get round the cancellation is to keep putting it through as a new membership.
They have stopped replying to letters.
We intend to report them to the FSA.
Does anyone have any experience of this and what this may achieve?

scarlet55

not really but i also signed up for my free credit report a couple of weeks ago and i phoned up the other day to cancel...i do have an email from them saying sorry your leaving...but iff they try to extract any money from my credit card they will be unsuccesful as i have recently applied for a dro so all my accounts will be frozen....watch this space.. :o

dudley3012

I had to phone twice to cancel after they took the money again. They did refund it but it took nearly 4 weeks