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No reply from Northern Rock

After looking on their website I wanted to speak to someone from Northern Rock today to discuss a mortgage, tried to phone the 0800 number but it was unatainable, so I used their call back system and clicked the within one hour, it's now been six hours and still no reply.
think I might try someone else now
bb

Comments

  • Wh05apk
    Wh05apk Posts: 2,938 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    What do you expect from civil servants?!!

    Sadly this is typical of most lenders attitude to customer service at the moment, imagine how it would be if you had a problem? Find another lender or let a broker take the hassle for you.
    I am a mortgage adviser.
    You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • shy2011
    shy2011 Posts: 114 Forumite
    You may be better off calling a branch. Northern rock are one of the few lenders who hav4e direct phone numbers for there branches. You will probibly find a mortgage advisor will be able to speak to you straight away if you call your local branch.
    LBM 11/10
    Debt @ LBM £16452 :(
    Debt Now £9662 :eek:
    2011 My Year :j

    41% PAID
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