Problem with NSANDI login

lindabea

Tried to log in to nsandi - first it wouldn't accept my password although I was sure I was keying it correctly, and then, when I clicked on 'forgot P/W' it called me back on my phone but then before it displayed the p/W, it told me it disconnected me.

Anyone else having these problems today?

Ifts

lindabea wrote: »

Anyone else having these problems today?

I just tried logging on and all seems fine.

Bear in mind that your password is case sensitive. It might have been different to your normal type of password as they required a mix of different characters as a password.

This from their website:

Password must be between 6 & 8 characters and contain a minimum of 1 upper case letter, 1 lower case letter, 1 special character and 1 number

If you don't have any luck and need help just call them free on 0500 007 007 (7am until midnight, 7 days a week).

lindabea

Ifts wrote: »

I just tried logging on and all seems fine.

Bear in mind that your password is case sensitive. It might have been different to your normal type of password as they required a mixer of different characters as a password.

This from their website:


If you don't have any luck and need help just call them free on 0500 007 007 (7am until midnight, 7 days a week).

I think they may have changed their website as my p/w is all digits and I have signed in before now using that p/w without any problems. I think I will call them. Thank you for your help.

Ifts

Sorry I didn't know that, seems like they have changed the password setting up procedure for new customers, Ive only recently registered for their online service in the last month or so.