can't system restore!

purply

Hi,
im hoping someone can help.
i tried to system restore but its not happening.. it restarts and then says 'no changes have been made'.

i have a feeling that something bad has happened to my computer as i had to restart it 4 times just now just to be able to get on the net. It crashed as the desktop was loading...
any advice?

thanks

tawnyowls

My initial piece of advice: backup, quick!

Try restarting in safe mode, doing a virus/spyware scan, and shutting down, rather than restarting. Then try system restore again, going back to an earlier date than before.

purply

thanks for that.
stupid question-how do i restart and and do the anti-spyware in safe mode?

im in the process of backing up my files!

Chippy_Minton

Safe mode: http://www.computerhope.com/issues/chsafe.htm