Windows Live mail won't send e mails

pianoshazza

Help!

Has anyone else had problems sending e mails when changing over to Windows Live mail? Have just purchased a new laptop with Windows 7 and have down loaded Windows Live mail. Can receive e mails but everytime I try and send any I get the error message An unknown error has occurred.
I have checked all of the settings, as much as I can with my very basic knowledge, but don't know what to do.......
Would be really grateful for any suggestions, I have an old ntlworld e mail address which is now Virgin Media.
Thanks in desperation!:)

geewhiz

Have you checked this instruction ?

pianoshazza

Thank you so much for such a speedy reply, much appreciated. Have clicked on the link, just trying to get my head round it and will give it go!
:beer:

pianoshazza

Hi
Have been through all of the instructions on the link you kindly gave me but still no joy.....am wondering if it's something beyond my basic knowledge but will keep looking.
Thanks:)

malamute

this is the link for Windows Live Mail set up!!!!!!
http://help.virginmedia.com/system/viewArticle.jsp?uuid=AD1C8B01-0E9A-4BF8-A147-5A077FFBFD4A

macman

If you can send but not receive then your SMTP server settings are not correct. Re-enter the connections using the info supplied. Are you using the SMTP authentication?

devon_scouse

Just read this if all your setting are correct would leave and see if problem is Virgin end.

http://community.virginmedia.com/t5/Announcements/Virgin-Media-Mail-Issues-Update-25-03-11/td-p/415537