Forum Newbie - a little bailiff paperwork advice please

levers81

HI, I'm not sure if this is in the right place so feel free to move it if it isn't!

I'm after some advice regarding paperwork for an agreement to pay off our council tax with Ross and Roberts civil enforcement agency.

The hubby and I agreed to a walking possessions order to pay off our council tax and payments were set at £83 a month.
The paperwork was signed last june and we have our copy here.
We paid each month even though it was a bit of a struggle, however we defaulted on the March payment as it completely slipped my mind - poorly kids and birthdays and inlaws visiting so mind was elsewhere. I know it's my own fault but hey ho.
Today we got a visit from a collections agent for Ross and Roberts, who clamped the car and was all set to remove the other items too.
Luckily mother in law was able to bail us out and made a card payment for the full amount owed.
Now that it's cleared I have a question - the original agreement that we signed and have a copy of states £83 a month for 10 months and 1st payment date is 15/06/2010 which would mean the payment we defaulted on was the last payment.
The collection agent's copy had the date altered and it said 15/07/2010 - the 7 was drawn in over the previous 6. The agent said that as the agreement was set up on the 15th june they wouldn't expect us to make a payment that day and the agent who'd set it up must've changed it once he realised.
I paid the first few payments over the phone and as such do not have a receipt for them so cannot check this however if they have altered the paperwork without our knowledge do we have the right to complain - if we hadn't defaulted this month and had thought we'd finished paying we would have defaulted next month as our paperwork states 10 months from june
Do we have a leg to stand on? I tried asking the collections agent but he wasn't very forthcoming.
I hope all of this makes sense - poorly baby keeps climbing up me as I type!
Any help/advice is greatly appreciated as I never know where we stand with regard to things like this.

hallowitch

can you tell me the amount of the liability order
do you still have the notice of seizure of goods and inventory can you post the amounts that the bailiff put on this as in
outstanding
levy fee
walking possession fee
and any other fee he/she has added
can you PM the name(s) of all bailiffs that have attended your home


going to post up a template letter to send by e-mail to Ross & Roberts give me five min to locate it

hallowitch

Name
Address
Ross&Roberts Ref: Account No: 123456
Council Ref No: 435672
Date
Dear Sir,
With reference to the above account(s), please provide me with a full breakdown of all fees charged and payments made for the above account
This includes:
A - charges for making payments
B - the time & date of any Bailiff action that incurred a Fee.
C - The reason for the fee.
D - The name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.
E - The name(s) of the Court(s) the Bailiff(s) was/were certificated at.
F - The date of the Certification.
National Standards for Enforcement Agents state that if a written request is made an itemised account of fees will be provided.
Please provide the information requested within 7 days of this E-mail /recorded delivery letter
A copy of this e-mail will be sent to your employer xxx council to be retained for future use as and when necessary

Yours faithfully
Ripped off customer"




send this to R&R with a copy to the revenues department of your council
Dear sir,
please find attached a copy of an e-mail sent to your contractor Ross & Robberts please add this to to my council tax account to be used as and when necessary
Yours faithfully