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How to deal with council tax complaints

I see it often people complaining about credit cards etc, but why not councils

http://www.lgo.org.uk/making-a-complaint/

If you have a complaint, the first thing to do is complain to the council. You can find out how to complain from the council, or you can ask a councillor to help. In most cases, the council must have a chance to sort out the complaint before we can consider it. Councils often have more than one stage in their complaints procedure. You will usually need to complete all stages before we will look at your complaint. See our 'top tips' for making a complaint.
Throughout this section we refer to ‘councils’ and sometimes ‘councillors’, but these terms apply to all authorities that we can investigate and their members. From October 2010 we can also look at complaints about adult social care providers. See the adult social care section of our website for further details. Such providers of adult social care services (such as care homes and home care providers) are also included when we refer to 'councils'.
If you need any help – call the LGO Advice Team on 0300 061 0614 or 0845 602 1983.
It is open from 8.30am to 5pm, Monday to Friday. (Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines, and will be included as part of any inclusive call minutes or discount schemes in the same way as geographic calls. Please note that calls may be recorded for training and quality purposes.)
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