Egg abuse of secure messaging system

meanstreak

I received a text and email informing me I had a secure message from Egg in my account. Fearing the worst I was dismayed to find it was a marketing message asking if I'd like to take a Christmas payment break on ym loan

Can't afford to have a fabulous Christmas? Why not rack up more interest and take longer to pay your loan off so you can splurge!

As I cannot opt-out of this kind of communication (and seeing as I thought it was meant to be used for urgent communications, not marketing bull) is this an abuse of spam laws?

Anyone else got any thoughts on this?

jonesMUFCforever

No offence but I would much prefer them to use secure messaging in the knowledge that you have to sign in to see it, rather than any other e-mail.

Alfie_E

meanstreak wrote:

Anyone else got any thoughts on this?

Yes. Ask them to stop sending you direct marketing material through their secure message system. I would be surprised if you weren’t given an opportunity to completely opt-out of direct marketing, when you first signed up. However, sometimes people miss where they have to tick, opt-out requests don’t get actioned upon or your preference can get lost or forgotten about when systems change or new ways of sending direct marketing are introduced.

No normal company wants to send you, as an existing customer, direct marketing, when you’ve told them you don’t want it. They know it’s going to have completely the opposite effect to that intended. And, if you can’t find any specific way to do it, send ’em a secure message asking them to stop it.

ShakerSonicBen

send them a message asking you to be taken off solicitation and they'll do it straight away.

its an offer thats benifiting allot of customers, obviously not all.

I wouldnt class it as abuse really.

meanstreak

The thing is Mr Egg Employee, I asked to be taken off being sent marketing emails previously, this is another system of sending messages which means the previous opt-out doesn't apply (it would seem).

This is a flagrant abuse of the anti-spam laws and the right of an individual to opt-out.

I would class it as abuse.

ShakerSonicBen

a text message?

jonesMUFCforever

Did they offer you any other product??
If not how can you say it is spam. The loans market is continually changing and many banks (not just Egg) have started payment breaks with loans.
This is a service as has been said already which might help someone in the short term to miss one payment without penalty but if you are not interested then just delete the message.