MBNA Phone call at work

tote_alley_stressed

:mad: Do MBNA have a right to ring your work and harrass if they can't get you by phone at home? MBNA reckon that my husbands work number has been deleted but have they told the Indian call centre who rang his employer in the past several times a day.:mad:

saintly_2

ive had them 3 times today askin for some money, its not just annoying its embarassing.

rog2

tote_alley_stressed wrote:

:mad: Do MBNA have a right to ring your work and harrass if they can't get you by phone at home? MBNA reckon that my husbands work number has been deleted but have they told the Indian call centre who rang his employer in the past several times a day.:mad:

MBNA have NO right to call you at work if you have asked them not to. It is clearly a tactic designed to cause you the maximum of embarassment and, as such, is against the guidelines, laid down by the Office of Fair Trading, to which they, or anyone collecting a debt should adhere! :mad: :mad:

tote_alley_stressed

Rang trading standards at the weekend and they told me OFT used guidelines and basically there was no law to protect us. They did say my complaint was going to Chester OFT? Guidelines must have come from somewhere and to protect people. What about legal advice -

rog2

Hi TAS

This type of harrassment is illegal under the Administration of Justice Act 1970 S.40.
For some good advice look at the following:
https://www.payplan.com/debt-library/bailiffs-harrassment.php

JGWT8M

they have the right to call you at home, call you at work, call you on your mobile and send someone round to "discuss" the debts.

They have these rights until you tell them not to do it, they must then respect your requests or risk being fined, or worse.

Best to write to all creditors giving them XX days to remove your number from their system and cease verbal communication, if they don't complain to the OFT and copy the letter to them, that's what i did and nobody calls me now, they all write.

You may also want to try registering a complaint with the Financial Ombudsman Service, I don't know whether you will get anywhere with them, but you could register a complaint of Harrasement and on the form they will ask you what you want the company to do, in there put something like "Keep all communication to writing and stop silent/threatning calls" and see what happens, this is what I was going to do but it seems my threat of reporting them to the Police for Harrasement stopped the calls.

rog2

JGWT8M wrote:

they have the right to call you at home, call you at work, call you on your mobile and send someone round to "discuss" the debts. /QUOTE]

With certain limitations, especially in regard to 'sending someone round', yes - but you also have the right to choose NOT to speak with them.