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ING Direct overpayments?

Hi,
We've just secured an ING fix at 3.9% for 3 years. We're allowed to pay up to 10% of the balance as overpayments which (thanks to this site!), we're going to do. I'm a bit confused as to how they work though, as the documentation refers to an overpayment reserve? Which makes it sound like you can get it back/take a payment holiday. I really don't think we need this, as we both have full ISAs etc and just want the money to take reduce the balance immediately.
Does anyone have any experience of overpaying with ING that they could share?
Thanks
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