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Hq Hair
Yasmina
Posts: 584 Forumite
I've given them a lot of custom lately because of the various vouchers people have posted here :-)
However, has anyone else found their customer services appalling? They sent me only part of an order lately, promising the missing item would be sent on in the next few days at the latest. I waited a week and then emailed twice to state that the wait was unacceptable and that I would like a refund.
I'm still waiting for the refund OR the item! So I have no shampoo (which was not cheap) and not even a word of acknowledgement!
Has anyone else experienced similar from them?
However, has anyone else found their customer services appalling? They sent me only part of an order lately, promising the missing item would be sent on in the next few days at the latest. I waited a week and then emailed twice to state that the wait was unacceptable and that I would like a refund.
I'm still waiting for the refund OR the item! So I have no shampoo (which was not cheap) and not even a word of acknowledgement!
Has anyone else experienced similar from them?
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